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ERP Support Officer (Temporary)

ICT ERP Business World team are seeking to appoint an ERP Support Officer as part of the hybrid working ERP Support and Development team providing a high-quality customer focused help desk facility across services and partners through a variety of channels including telephone, face to face and electronic methods. You will be responsible for providing a complete and comprehensive customer service by pro-actively linking a customer request or enquiry to the relevant functional lead or subject matter expert. Your objective should be to make every contact effective for services and partners and ensure that as many requests and enquiries as possible are resolved as the first point of contact to maximise customer satisfaction.

The ERP Support and Development team is part of ICT division within the Finance and Resources service. This team is ambitious, committed to continuous improvement and to innovative excellence in all services. The ERP solution, Business World, is a key enabler of this transformation. You will contribute to the continual improvement of the ERP solution and ensure effective, efficient customer focused services are delivered across the organisation.

It is essential you have either a Degree or professional qualification in a relevant subject and/or ability to evidence equivalent level of knowledge/ training/ experience required to undertake this role.

It is essential that you can evidence an appropriate level of knowledge/training/ experience required to undertake this role, such as experience in high volume transactional environments, working with internal and external partners, and managing customer relationships while delivering a range of services and advice. It is also essential you have experience in standard computer systems including Microsoft Office packages.

It is desirable that you have experience of working within a dynamic ERP function and have Local Government experience.

Please note that this post is temporary, subject to business needs and funding for 18 months or until the requirement for the post ceases, whichever date is the earlier.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to Disclosure Scotland checks, please visit www.disclosurescotland.co.uk

If you would like any further information on this role, please contact: Molly Monahan ERP Support Manager at Molly.Monahan@renfrewshire.gov.uk

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