Job Description

Senior Customer Service Advisor (19/311)

Dumfries

£28,815 - £30,597

Are you energetic, enthusiastic and committed to delivering excellent customer service?

These roles are based within Customer Services Centres which bring together Libraries, Local Studies & Archives, Registration, and face to face Customer Services.

The role involves a combination of delivering services to customers while also supporting and supervising an onsite staff team.

In a typical day you’ll transition between delivering services direct to customers to conducting health and safety audits and meeting with staff. So, if you love a challenge and variety in your day, we want to hear from you.

If you can see yourself at the heart of a community supporting people through the best and worst life events, we want to hear from you.

If you can see yourself leading an onsite team and encouraging them to develop and grow then we want to hear from you.

If you can see yourself becoming a professional librarian, we want to hear from you. This role provides a career pathway for a professional library career. The successful candidate will be supported to complete a Customer Service Diploma (in partnership with Dumfries and Galloway College) as well as Chartered Institute of Library and Information Professionals associate membership, helping you progress towards professional librarian status.

Ideally, you’ll have excellent communication and interpersonal skills and be able to deal with customer enquiries sensitively.

You’ll have experience working face to face with customers as well as practical knowledge of supervising staff teams.

This is an ideal opportunity to join our team working across Dumfries which includes our flagship Ewart Library!

Some evening/weekend working will be required, and a current driving licence is an essential requirement of this post. However, if you have a disability which precludes you from holding a driving licence consideration will be given if alternative transport can be arranged.

In return we’ll provide you with all training necessary to fulfil the role and an opportunity to make a difference in your community.

Requirements

This post is subject to a Baseline Personnel Security Standards check, and this includes candidate vetting through Disclosure Scotland.

With an exciting benefits package, working for Dumfries and Galloway Council supports you to invest in your own health and wellbeing. Employees have access to our bespoke Vivup platform with over 800 discounts on everyday essentials from top UK retailers, restaurants, utility providers and more. Employees also get access to membership of The Local Government Pension Scheme (Scotland) exclusive discounts from local businesses, a Cycle-to-Work scheme, financial support from My Money Matters, and guidance from our trained Wellbeing Champions.

Here at Dumfries and Galloway Council we are committed to equality, diversity and equal opportunity with our values, which include treating everyone with dignity, fairness and respect, driving us to tackle inequality. We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation

For further information please contact:

Anne Rinaldi

030 33 33 3004

Anne.rinaldi@dumgal.gov.uk

1 Heritage / Culture / Library jobs in Kingholm Quay, Dumfries And Galloway