Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services. Constantly seek customer feedback and opportunities to develop the lounge product and communicate such in a concise manner to senior management team.
Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
Ensure buffet and stock levels of all F&B items are properly maintained and replenished regularly as required, and in accordance with food safety standards. Control and monitor hygiene standards as per HACCAP and all new processes and procedures implemented due to COVID 19.
Provide training and guidance to service staff on the presentation and display of food and beverages.
Oversee staff performance, train and coach staff to ensure a smooth operation. Monitor staff punctuality and grooming and guide as required.
Ensure personal and food hygiene, as well as housekeeping standards in the lounge food service areas and kitchen are adhered to, as per the company and legal requirements.
Interact with lounge customers to gain feedback on service / product. Communicate findings to Sodexo senior management in a timely manner. Liaise with Sodexo senior management for any irregularities and other important information that impact the lounge operations. Communicate product, service and other customer issues to Sodexo management, so that corrective action can be taken in a timely manner.
Plan and delegate tasks to the team members before the beginning of each shift. Ensure that assigned staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.
Ensure that all assigned staff complies with documentation requirement of updating work log records and time sheets to ensure a smooth operation.
Always oversee the ordering off all produce to ensure sufficient supplies of all F&B and other materials.
Action customer complaints and resolve complaints satisfactorily, referring to your line manager and United representative where necessary.
Attend to and take all necessary action, statutory or otherwise, in the event of incidents or accident, fire, theft, loss, damage or other irregularities and take such action as may be appropriate.
Comply with all Sodexo Company policies and procedures and client site rules and regulations.
Carry out other reasonable tasks as directed by Management

We want you to bring your great team spirit, fantastic communication skills, and your top-notch customer service with you, when you join us. Don't forget your attention to detail and organisational skills too!, Front of house and customer facing experience
Experience in supervising a team
An element of food experience
Highly motivated
Attention to detail
Able to work on own initiative within a team environment
Lounge host experience

Most people only dream of being at the most exclusive places or out-of-this world events. At Sodexo Live! you don't dream it, you live it every day. Here you'll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together. Because we're more than just waiters., Sodexo Live!

£ 13.05 per hour
Must be able to do Early (4:15am-12:45pm) & Late shifts (12:30pm-21:00pm)
3 days on 3 off
Employee benefits, rewards and recognition
Staff car parking
Breakfast and lunch on site
Mandatory vetting
Full training provided
You must be able to provide 5 years working history, and 5 years address