IT Support Engineer

Up to £32,000 DOE + company vehicle

We are looking for a suitably experienced person for the role of IT Support Engineer with our IT MSP client. This is mainly a 2nd line support role with some 1st line work as well when you are in the office. Based out of their office in Glasgow and also out at their customers premises as well of course, and the most important part of the role is the ability to go onsite and resolve IT issues. A full driver's licence is essential.

They are looking for an experienced IT Support Engineer to join their team who install and support a wide range of servers and networks from small to medium-sized businesses across the Central Belt of Scotland.

Main duties include updating and improving existing systems to ensure they are used in the most efficient way. Installing and supporting a wide range of servers and networks and to keep them updated with bug fixes and security updates. In addition you will also be responsible for aiding remote support officer colleagues (RSO’s) in fault rectification via remote services as and when required.

Much preferred:

· 2-5 years’ experience of working within an IT role.

· Sound knowledge of Microsoft Operating System deployment and support (Windows 10+, Windows Server 2016+)

· Virtualisation with Hyper-V

· Active Directory (including Azure AD)

· Microsoft 365 administration and configuration

· Microsoft Exchange, Microsoft Cloud Services

· Sound knowledge of Windows, iOS and Android deployment and management

· Demonstrable troubleshooting skills

· Network design & management including routing, switching, VLANS, VPNs, DNS, DHCP, Wireless LAN/WAN.

Desired:

· Experience in backup solutions, bare metal restores and disaster recovery.

· Understanding of NCSC Cyber Essentials scheme.

· Knowledge of Cloud services

· Basic mechanical and electrical skills (i.e. fitting rack mount kit in a cabinet and safe cable runs)

Non-Technical Skills

· Excellent communication, customer service and interpersonal skills as you will be dealing with customers in all positions from board-level downwards.

· Analytical thinking and be able to demonstrate a problem-solving mindset.

· Organised, focused and accurate.

· Ability to work within a team as well as independently.

· The candidate must be well-presented and have good written and verbal English skills.

· Full UK valid driver's licence

If you feel that you meet the requirements for this role and would like to apply, then please do so with your CV in Word format via the link provided. Please note that due to application levels and the specific requirements for this position, only the most suitable applicants can normally be contacted for further progression.