*Must be able to commute to Glasgow*

The Oversight Analyst will be responsible for ensuring that the oversight framework for IT and strategic development teams is effective, robust, and adhered to across both first and second line teams. The role involves mapping and testing controls for all key IT processes and developments while working collaboratively with the business to enhance processes and procedures as needed.

The role also ensures that the organisation’s high standards are maintained, identifying opportunities for continuous improvement to sustain high performance. This includes assuring adherence to internal processes, procedures, and regulatory responsibilities while driving the development of processes and service standards aimed at achieving a ‘best-in-class’ service.

Key Responsibilities

Oversight Framework Development

Support the business in developing and maintaining an effective oversight framework for all Collections & Recoveries activities, including telephony, written, email, and digital interactions.
Ensure compliance with internal policies, processes, and procedures, referencing regulatory requirements such as Consumer Duty, CONC, TCF Principles, and GDPR.
Collaborate with IT to review data and ensure processes support good customer outcomes, promptly identifying and remediating any risks of poor outcomes.
Conduct monthly monitoring and control testing to verify adherence to oversight frameworks.
Provide regular, documented feedback to the HoICCLR and relevant departments, ensuring insights into monitoring and oversight performance are effectively communicated.
Work closely with the wider Compliance Team to ensure that the oversight framework aligns with organisational and regulatory expectations.
Build and maintain relationships across relevant business areas, ensuring senior management is informed of oversight findings and escalating issues appropriately.
Maintain a thorough and up-to-date understanding of:
The motor finance industry
Company products, processes, and procedures
Scorecard updates and their implications
Use operational tools and MI (Management Information) to identify opportunities for oversight enhancement, tailoring monitoring activities based on transactional data insights.

Operating Hours

35 hours per week

Flexibility is required to cover trading hours as necessary. Normally, you will work five days per week, including weekends, as agreed with your line manager.

Business Hours:

Monday to Friday: 8am – 8pm
Saturday & Sunday: 9am – 6pm

Required Knowledge and Experience

Education:

Educated to Higher/A Level standard.

Business Experience:

IT oversight experience preferred (motor finance sector advantageous but not essential).
Quality Assurance experience required.
Strong, current knowledge of CONC, TCF Principles, and GDPR.
Proficient in Microsoft Office (Outlook, Word, Excel).
Excellent written and verbal communication skills.

Values and Behaviours

The successful candidate will act as a team role model, demonstrating the following behaviours:

Striving for improvement, prioritising solutions over problems.
Delivering clear, direct, and constructive feedback.
Adjusting effectively to changing business needs.
Staying calm and logical in unexpected situations, providing reassurance to others.
Collaborating effectively to find the best solutions.
Taking initiative in self-development and continuous learning.