Housing Services Advisor

Fixed term for 1 year to cover a period of maternity leave and a postholder on secondment.

This post is based at Link’s Falkirk office. However, hybrid working is available with this role.

35 per week, Monday to Friday.

Alternative working patterns and/or working arrangements will be considered.

The Role

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

The Customer Support Team is the first point of contact for all customers of Link Group Housing Services, including but not exclusively current tenants, the general public and those looking for housing options advice.

As part of a multi-skilled team, the Housing Services Advisor will be expected to deliver the highest-quality service, in a fast-paced environment, meeting customer needs at the first point of contact. The postholder will resolve the majority of incoming housing enquiries received through multiple communication channels e.g. telephone, e-mail, live chat and in person.

The successful candidate will be required to use their initiative and knowledge to assess a situation and take the appropriate action. They must be accurate, organised, have excellent IT skills and be able to work within tight timescales with the ability to multi-task, and apply the policies and procedures that are in place.

All enquiries and/or requests for service must be dealt with confidently and efficiently. The postholder will be expected to remain calm, sympathetic and supportive while dealing with both routine and difficult situations.

About You

You will have basic education and qualifications, e.g. Standard Grade/National 5 or equivalent, including English and Maths/and or Arithmetic and you will hold or be willing to work towards a Housing Qualification Level 3.

Knowledge of and commitment to excellent customer care and equal opportunities is essential for this role and the successful candidate will have knowledge and understanding of Data Protection and its application in a customer focused environment.

The role requires a high degree of competence in the use of IT Systems, particularly those used in a service delivery as well as experience of working in a fast paced multitask role dealing with a range of duties and customers.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack on Link's website.

What’s in it for you?

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.

As a Link employee, you'll likely benefit from the following:

Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme
35 days’ holiday per year (inclusive of public holidays) pro rata plus an additional 1 day’s pro rata holiday per year after 1 years’ service up to a maximum of 40 days per year
Opportunity to buy and sell holiday days
Enhanced company sick and family friendly pay
Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership
Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options
Access to a Salary Exchange car leasing scheme, subject to the terms of the scheme
Life assurance scheme providing death in service benefits
Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services
Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
Access to purchase annual corporate clothing vouchers
Annual flu vaccination
Access to a credit union savings and borrowing scheme
Cycle to work scheme
Access to discounts on mobile airtime plans and much more!

For a full list of benefits available to employees, please visit Link's website.

You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

This role is subject to Level 1 Disclosure check under the Disclosure (Scotland) Act 2020.

Closing Date: Midnight on Sunday 20 September 2026.

Interview Date: Interviews are being held on Wednesday 30 September 2026 at Link’s Falkirk Office.

How to Apply

Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button. You must complete an application form to be considered for any of our vacancies, but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password.

We would strongly encourage applicants to make their application as authentic to them as possible and ensure that it genuinely reflects the skills and experience that you can bring to the role. AI can be helpful with structuring answers in an application, however if overly relied on, it can risk an application appearing generic and less relevant to the role, which reduces the likelihood of being shortlisted.

As a large employer, we advertise jobs regularly on our own website and social media channels alongside other third-party websites. No matter where you see one of our vacancies, you will always be directed to our jobs portal to apply directly with us.

Please note that CVs will not be considered.

Please notify our recruitment team if you would like:

· Help accessing the job information

· Need the application details in a different format

· Require any adjustments to the application process to support any disabilities or different needs you may have

We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds and from anyone who shares our commitment to inclusion. Our interview locations have step free or level access therefore may be accessible to applicants using mobility equipment such as wheelchairs and walking equipment however, if you have any specific access requirements, please let us know and we will be happy to provide more information and/or support.

As a Disability Confident Leader, we will interview all disabled candidates who meet the essential criteria.

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