About Us

Advice Direct Scotland (ADS) is Scotland's national advice service, providing free, practical and impartial advice to people across Scotland on issues including consumer rights, energy, debt, housing and advocacy.

Our mission is simple: to ensure everyone in Scotland has access to the support they need, when they need it.

As a modern, digital-first organisation, we deliver advice and support through telephone, webchat, email, SMS, social media and self-service digital tools, enabling us to reach people in the way that works best for them.

Every year, our services help thousands of people navigate financial challenges, access support, resolve consumer issues and improve their wellbeing. Our people are at the heart of everything we do, helping us deliver meaningful impact across Scotland's communities.

About the Role

As our External Engagement Lead, you'll be responsible for raising awareness of ADS services, developing strategic partnerships, creating referral pathways and delivering events that increase engagement and service uptake.

You'll work closely with colleagues across business development, communications and service delivery to ensure our services reach more individuals, communities and organisations, particularly those who may otherwise struggle to access support.

What You'll Be Doing

Developing and delivering engagement and outreach activity across Scotland.
Building and managing relationships with partners, stakeholders and community organisations.
Creating and strengthening referral pathways into ADS services.
Representing ADS at meetings, conferences, exhibitions and networking events.
Planning and delivering webinars, workshops, roadshows and stakeholder events.
Working with colleagues to promote engagement activity and share impact stories.
Monitoring performance, evaluating outcomes and reporting on impact.
Supporting funding applications, tenders and organisational growth through engagement evidence and insight.

About You

You'll be a confident communicator and natural relationship-builder with experience of delivering engagement, outreach, partnership or events activity.

You'll also have:

Experience of developing partnerships and community engagement initiatives.
A track record of increasing participation, referrals, service uptake or stakeholder engagement.
Excellent communication, presentation and networking skills.
Strong organisational and project management skills.
Experience managing events and coordinating multiple priorities.
The ability to work independently while collaborating effectively with colleagues and partners.
A commitment to inclusion, accessibility and helping people access the support they need.

Experience within the third sector, public sector, advice sector or community engagement environment would be advantageous.

Why Join ADS?

31.25 hours over a 4-day working week
Monday to Friday only, 9am to 6pm
2 x 15 minute breaks plus 1 hour lunch
30.5 days annual leave (38 days pro rata), enabling excellent work-life balance
8% employer pension contribution
Life insurance for added peace of mind
Cycle to Work Scheme
Employee Assistance Programme (EAP) and wellbeing support
Fresh fruit and snacks daily
Company events
Company sick pay
Reward and benefits programmes
Comprehensive training and ongoing professional development
Opportunities for progression within Advice Direct Scotland
Opportunity to make a meaningful impact across Scotland
Flexible, supportive and values-driven culture
Variety, autonomy and the chance to shape a growing engagement programme
Ongoing learning and development opportunities

Apply

Please submit your CV and a supporting statement (maximum two pages) outlining how your skills and experience meet the requirements of the role.

Advice Direct Scotland is committed to creating a diverse and inclusive workplace and welcomes applications from all sections of the community. We are happy to discuss reasonable adjustments throughout the recruitment process.

Join us and help ensure more people across Scotland can access the advice and support they need, when they need it most.

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