Job Title: Cyclical and Compliance Assistant (Maternity Cover)

Department: Property and Placemaking

Section: Cyclical and Compliance

Salary: Grade 5, £33,060 - £35,421

Contract: Full-time, Temporary Maternity Contract (12-months)

Hours: Monday - Friday, 35 hours per week

Role Overview

Queens Cross Housing Association is an award-winning social landlord based in the northwest of Glasgow. With 4,355 properties adjacent to the city centre and West End and the Forth and Clyde canal running through, it is a place where people are proud to live and to work. Queens Cross Group includes a Registered Social Landlord, a property management subsidiary (Queens Cross Factoring) and a social enterprise which lets commercial property (Queens Cross Workspace).

Recognised for its innovation, quality services and high performance, Queens Cross Housing Association is looking to appoint a temporary Cyclical and Compliance Assistant within our Cyclical and Compliance team.

You will play a key role in supporting the delivery of cyclical maintenance and compliance programmes that keep our homes safe, well-maintained and fit for the future.

Working closely with colleagues, contractors and customers, you’ll help ensure services are delivered efficiently, meet regulatory requirements, and provide a high-quality customer experience. This is a varied and hands-on role where you’ll take ownership of assigned activities, contribute to service improvements, and support the ongoing performance of our property services.

Key Responsibilities

Take ownership of assigned cyclical and compliance programmes, ensuring delivery is safe, efficient, and aligned to performance targets and budgets.
Raise repairs and maintenance works orders for routine programmes of work.
Monitor programme performance, maintaining accurate records and proactively identifying risks, delays, and opportunities for improvement.
Undertake common area inspections, noting issues, and reporting to the relevant teams and stakeholders.
Manage day-to-day relationships with contractors, ensuring high standards of service delivery, performance, and customer satisfaction.
Act as a key point of contact for customers, resolving enquiries and complaints effectively and contributing to a positive customer experience.
Support performance and financial management through accurate reporting, invoice validation, and contribution to service improvements.

Essential Criteria

Minimum 3 years’ experience in a property compliance environment, managing competing priorities within a fast-paced service.
Experience in a role requiring an in-depth understanding of compliance legislation.
Experience of indirectly managing contractors or external stakeholders, scheduling works and querying invoices.
Budgetary experience.
Experience of using property management systems or similar databases to manage works, records and performance data.
Experience investigating and documenting complaints.
Strong organisational and planning skills, with the ability to take ownership of workload and deliver to deadlines.
Excellent communication and interpersonal skills, with confidence engaging customers, colleagues, and external stakeholders.
Competent in the use of IT systems and Microsoft Office packages, including Word and Excel for daily work tasks.

Full details of the role are available in the job description on our website.

We will

Provide a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, agile working options, green initiatives, family friendly policies, health & wellbeing commitment and much more.

How to apply

We will only accept applications directly via our website job board.

*** Early application is encouraged, we are actively interviewing for this role and will close the advert as soon as we meet the right candidate ***

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