Your new company
This social housing provider is a reputable housing association based in the Motherwell Area, committed to providing quality housing solutions.The Housing Association owns and manages around 4,600 properties and provides services to 3,000 factored homeowners.
With a friendly and collaborative team environment, you will be welcomed and supported as you play a key part in delivering for their tenants within the Maintenance Team.
Your new role
Provide exceptional repair services for all Association customers, both internal and external, ensuring high-quality outcomes and resolution. Support the delivery of a unified approach to reactive, planned, and cyclical repair services across all tenures, aligning with best practices, regulatory requirements, and business priorities.

An excellent front-line repair service.
Ensure the organisation meets all statutory and regulatory compliance for property maintenance, repair, and improvement.
Review and monitor contractors for current and future maintenance needs.
Coordinate and monitor void property works, including inspections, security, repairs, and new tenancy tasks.
Oversee programming, delivery, and monitoring of managed contracts and services.
Monitor contractor performance, including quality, budget, and customer experience.
Ensure compliance with contracts, taking corrective action and escalating issues as needed.
Manage cases in the CRM system, keeping customer records up to date.
Respond to communications in the Repairs Inbox promptly.
Represent the Property Service Directorate at contractor performance meetings.
Maintain and update all homeowner safety certificates, property certificates, and warranties.
Record and update all compliance-related information.
Develop processes and control documents for the Contract and Compliance team.
Regularly update systems and databases with accurate repair and maintenance information.
Compile and analyse key performance indicator data for the Property Team.
Support data analysis requests and reports, including the Annual Return on Charter.
Liaise with Technical Inspectors on reactive, planned, and cyclical works.
Ensure void property standards and re-let timescales are met by technical Inspectors.
Collaborate with internal customers for efficient cross-functional processes.
Communicate with customers regarding work orders, insurance claims, complaints, and contractor performance.
Participate in training and personal development.
Comply with Health and Safety legislation and policies, procedures, and financial regulations.
Process invoices as required.
Undertake delegated duties as assigned by the Senior Contract and Compliance Officer.

What you'll need to succeed
Previous Maintenance Officer or Maintenance Assistant experience within a Housing Association or Local Authority
What you'll get in return
21.50 Per Hour (PAYE)
2-3 month contract initially
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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