Job Dimensions

Redpath Bruce Property Management provides an unrivalled service for the management of a wide range of properties, from traditional tenements to modern blocks of flats and grounds maintenance. We also deliver specialist services for existing clients and the unique requirements of our new developments.

Each development and property is handled by a lead Property manager supported by a dedicated team of staff with the expertise, knowledge and experience of the market.

Job Purpose

In order to deliver a high level of customer service we require key staff to provide a wide range of property management functions across a range of duties, to effectively manage an allocated portfolio of buildings, providing efficient customer service and proactive day to day property management.

The key requirements for this post is a proactive and organised individual who will be able to carry out tasks through to a successful conclusion. Where necessary, training will be provided. The successful candidate will be organised, efficient, able to work quickly and accurately under pressure whilst maintaining excellent client care at all times.

Hours of work

Working hours will be 9.00 am to 5.00pm Monday to Friday with one hour for lunch. Due to the nature of the role you may be required to work out of office hours.

Key Duties and Responsibilities

Property Management

Ensure that company policies and procedures are consistently applied to required standards.

Arrange day to day maintenance of allocated properties.

Attend client meetings, including AGM’s.

Arrange day to day, contracted and cyclical maintenance.

Assist with the project management of major common internal and external works along with the relevant surveyor or relevant professional consultant.

Liaise with local councils and government bodies and police to adhere to relevant regulations.

Manage hard and soft copy data and e-mails and ensure all client files are updated.

Deal with queries verbally and in written form.

Issue and ensure collection of relevant fees and Common charges.

Manage effectively relevant budget process, year/end accounts half yearly and quarterly client statement process to ensure that timescales are met and review accounting information to ensure accuracy.

Manage the portfolio arrears levels and instruct credit control procedures taking steps to meet agreed targets and understanding reasons for variations

Manage expenditure against budget throughout the financial year and produce reports as required for senior management.

Carry out regular site visits to ensure all buildings are in good order.

Ensure insurance claims are being processed efficiently and correctly (in conjunction with the appropriate member of staff).

Circulate information to owners concerning management issues. Ensure that fees are issued as and when appropriate for works and services undertaken during the accounting period.

Review and agree all circular & client correspondence including newsletters ensuring that communication is regular and accurate.

Ensure Health & Safety equipment and appropriate safety checks are undertaken and adhered to through professional services

Hours and Environment

9am to 5.00pm, Monday to Friday. However on occasion, you may be required to work additional hours to attend client meetings in the evenings.

Your role will be mainly office based, although you will also be required to visit residential development sites or to attend meetings and conferences.

The successful candidate should have at least two years’ experience at residential block property manager level and managed a dedicated portfolio of developments.

Knowledge of relevant legislation including Property Factors Scotland Act 2011, Property Factors (Code of Conduct),(Scotland) order 2012 , Property Factors (Registration)

(Scotland) regulations 2012.