The Client

Brightwork are supporting our client with the recruitment for a Senior Fire and Security Engineer. Our client is a leading provider of fire, intruder, CCTV, and access control systems, dedicated to delivering exceptional service and customer satisfaction.

The Role – Senior Fire and Security Engineer

As a Senior Engineer, you will play a crucial role in ensuring the efficiency and effectiveness of the team while upholding the highest standards of technical expertise and customer service.

Type: Full time, permanent

Shifts: Monday – Friday

Work Location: On the road (Scotland)

Key Purpose of the Job:

Service and maintain fire, intruder, CCTV, and access control systems, adhering to current standards.
Assist the Department supervisor and Service Manager in achieving outstanding performance and excellent customer service.
Provide field technical expertise across all systems, conventional and IP-based.

Key Job Responsibilities:

Communicate effectively with the company, Customers, Service Manager, and area supervisor.
Work within a team covering a geographical area in Scotland.
Ensure timely resolution of customer queries.
Provide leadership to respective teams.
Manage site projects as required.
Assist teams during resource challenges, sickness, or leave.
Conduct field-based mentoring and assist with technical queries.
Support schedulers with mobilisation and planning.
Maintain high standards of team working practices.
Attend regional and Head Office meetings as necessary.
Uphold company policies and best practices, particularly regarding information security.
Implement and adhere to the organisation’s information security policies.
Protect assets from unauthorised access, disclosure, modification, destruction, or interference.
Report security events or potential risks.
Foster good team spirit and communication.

Essential Requirements:

Minimum 3 years of experience across multiple disciplines including Intruder, fire, CCTV, Access Control.
Customer-focused with excellent telephone manner.
PC Literate and a team player.
Strong interpersonal and communication skills.
Ability to prioritise workloads and exceed given tasks.
Ambassadors for the company, displaying quality and excellence in all dealings.
Ability to work in a continually changing environment.

Desirable Requirements:

Experience with Network/IP based products.
Full Knowledge of Galaxy Panels/Max Readers.
Previous experience in a senior position.
GENT trained fire engineer.

Why work for us?

Competitive and Uncapped OTE.
Company vehicle with private use option, fuel card, and paid travel time after 30 minutes.
25 days holiday + 8 bank holidays.
Overtime available, paid at a premium rate.
Life Insurance and Company Health Care Plan with EAP.
Employee Recognition Scheme and Referral Scheme.
Company Pension Scheme and Employee Benefits Programme.
Supportive Work Environment with continuous remote technical support, career progression opportunities, and company equipment provided.
Wagestream – Get instant access to your wages through our financial wellbeing tool.
Equal Opportunities Employer.

For further information or to apply for this rewarding role, please contact us at liam.reid@brightwork.co.uk or 07977345549.

Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles.