Job Title – Patient Advisor

Hours: Full time, 40 hours (5 days over Monday - Saturday)

Salary: £12.71 per hour

Location: Shawlands

Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). As an entity, we treat more patients than all other private providers do put together. For close on twenty years, Optical Express have delivered in excess of 60% of premium pay Laser and Lens Replacement Vision Correction procedures in the UK and Ireland.

We are seeking Patient Advisors for our (name of clinic). This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services. The role of a Patient advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities.

Our Patient Advisors are the patients primary point of contact through all stages of the process from introduction to post operative follow up, they combine exceptional patient care and service delivery standards in line with high-end luxury purchases.

Main Responsibilities

Support Patients having vision correction surgery across all steps of patient pathway, building rapport and maintaining patient confidence.
Deliver warm, professional patient welcomes and manage first impressions.
Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
Close consultation process and schedule surgery and aftercare.
Manage payment, finance and administrative booking requirements.
Meet and exceed individual commercial KPIs.

Experience/requirements

Previous experience of a patient facing role
Excellent communication and interpersonal skills
High attention to detail and organisational skills
Proficient with use of digital and diagnostic technology
Experience within healthcare or high-end retail would be preferred.
Strong commercial awareness.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

An industry leading salary plus excellent bonus potential
State of the art, modern working environments
33 days annual leave *
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Discounts on other group company products and procedures
Generous Optical Express friends and family discount scheme
Ongoing training and development opportunities
Workplace Pension scheme

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