Beyond providing exceptional customer service, this role is critical for ensuring the shop runs efficiently and productively. Your responsibilities include:

Driving a great customer experience by ensuring that every customer has a positive interaction with a Partner on their visit.
Ensuring all operational tasks are completed with a "heads-up approach," guaranteeing that Partners are always looking out for customers and their needs.
Effective utilisation of the systems, tools and resources to deploy labour resource to match customer and operational requirements.
Championing our key differentiators by ensuring Partners are actively sharing their knowledge with each other and our customers.
Inspiring, encouraging, and guiding Partners, clearly communicating expectations and building robust relationships based on honesty and respect.
Driving the delivery of excellent in-store standards, including efficient recovery, visual merchandising, shop cleanliness, accurate ticketing, and product availability.
Supporting the shop's leadership team with operational tasks and collaborating with all shop areas to effectively meet dynamic customer demand.
Ensuring all Partners operate in a safe and legal manner., Our BAME Network supports Black, Asian, and Minority Ethnic Partners, celebrate their contributions and create a more inclusive workplace.

Evidence of consistently delivering amazing customer service personally.
Demonstrable people and leadership skills.
Experience working in a customer-facing environment.
A strong understanding of retail and how to maximise commercial success.
Effective stakeholder management skills when working with third parties and the wider John Lewis Partnership.

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

42 Full time Retail jobs in Kirkliston, City Of Edinburgh

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