Retail Supervisor

Reports to retail operations manager and assistant manager

35 hours per week £ 23,387 (Full time, permanent contract)

About Girlguiding Scotland

Girlguiding Scotland is the leading charity for girls and young women in Scotland. Thanks to the dedication and support of our amazing volunteers, we are active in every part of Scotland.

We show girls from 4 to 18 a world of possibilities big and small. One where every girl can laugh and learn and be herself.

Girlguiding is what each girl wants it to be. It might be the thrill of doing something for the first time. Songs around a campfire. The buzz of getting a new badge. Coming home exhausted and full of stories. It’s a space where she can be herself, get creative, explore, and most of all have fun.

Our mission

Through fun, friendship, challenge and adventure we empower girls to find their voice, inspiring them to discover the best in themselves and to make a positive difference in their community.

Rainbows

Rainbows welcomes all girls from 4 to 7 years old coming together to play, learn and have tons of fun in a colourful, safe space.

Brownies

Brownies welcomes all girls from 7 to 10 years old for non-stop fun, learning and adventure.

Guides

Guides is a relaxed, welcoming space where girls can have fun, learn and be themselves with good friends from 10 to 14 years old.

Rangers

Rangers is a space where girls from 14 to 18 can get together to have fun, learn more, give back, hang out, and just be themselves.

The Role

Main areas of responsibility

This is a supervisory position in the Edinburgh Guide Shop.

· To provide excellent customer service

· To work as part of a team to ensure the smooth running of the shop

· To advise/serve customers at the till

· Stocking shelves

· Unpack and checking off deliveries

· Handling online, mail order, depot, & telephone orders/enquiries

· General housekeeping duties to maintain standards in the shop and stockroom areas

· Processing orders

· To keep up to date with new product information

· To effectively manage shop operations in the absence of the Operations or Assistant Manager

· Opening and closing of the shop

· Opening and closing the till including cashing up of till

· Back-office order/despatching/invoice processing

· Supervising of assistants and volunteers

· Securely opening and closing the building

Person Specification

Skills

Good communication skills - Essential

Good customer service skills - Essential

Good attention to detail and accuracy in administration duties - Essential

Good organisational skills - Essential

IT skills including basic use of Microsoft Outlook, Word and Excel - Essential

Merchandising skills - Desirable

Car driver - Desirable

Experience of…

Retail experience - Essential

Experience in supervising staff and volunteers - Essential

Experience of multi-channel EPOS systems - Desirable

Experience and / or knowledge of Girlguiding - Desirable

Personal qualities

Ability to work as part of a team - Essential

Commitment to the values of Girlguiding - Essential

Employment Details

Contract type

This is a permanent, full-time role.

Location

This role is based at our shop in Edinburgh, 16 Coates Crescent, Edinburgh EH3 7AH.

Salary

£23,387 per year

Working hours

Hours of work will be 35 per week usually worked Tuesday – Saturday, 8.30am – 4.30pm.

Holiday entitlement

28 days paid holiday per annum plus bank holidays.

Probationary period

The post will be subject to a probationary period of three months.

Notice period

The notice period required by both parties, following a minimum 3-month probationary period, is either one calendar month or 1 week for each complete year (up to a maximum of 12 weeks), whichever is the greater.

Criminal record check

Girlguiding Scotland is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be required to undertake appropriate criminal record checks.

How we value our people

Learning and development

We are committed to supporting our staff through a variety of methods including coaching, e-learning, and individual courses.

Contributory pension scheme

In addition to the government’s auto enrolment pension, we offer a generous organisational pension.

Employee assistance programme

We have an employee assistance programme provided by Health Assured. It is free of charge and offers confidential, independent help, information and guidance to all employees and their immediate family 24 hours a day.

How to Apply

Please send your tailored CV with a covering letter explaining what appeals to you about this role and how your skills and experience meet the requirements of the position.

The closing date for applications is 5pm on Friday 9 August. Please note applications received after this date will not be considered.

Girlguiding Scotland values inclusivity, and so we welcome requests for support or reasonable adjustments during the recruitment process. If you need any support to complete your application then please get in touch to discuss how we can support you.