As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while also driving commercial results. The Rental Service Agent is a dual-focused role:

Customer Experience Champion for rentals
Sales Specialist for RV purchase demos and conversions
Customer Service & Operations: Conduct check-ins/check-outs, briefings, and provide ongoing rental support. Handle service recovery and emergencies with empathy.
Sales Demonstrations & Customer Engagement: Prepare and perform RV demos, showcasing features, specs, and customer-specific needs. Ensure smooth handovers and all documentation is in order.
Sales Conversion & Lead Management: Track leads, demos, and follow-ups in CRM. Convert rental customers into sales opportunities, and support the RV Sales District and City Lead to meet targets.
Product Knowledge & Technical Support: Maintain knowledge of Indie Campers RV models and perform basic system demos (lighting, gas, etc.). Troubleshoot and escalate issues as needed.

Must have: 1-3 years in customer service, sales, hospitality, rental, or automotive environments.
Must have: Strong communication and customer engagement skills.
Must have: Ability to understand and explain technical RV/vehicle systems.
Must have: Hands-on, adaptable, solution-oriented under pressure.
Proficiency using Nice to have: CRM tools, Must have: rental systems, or nice to have: digital sales software.
Must have: Organised, detail-focused, and proactive in managing leads or customers.
Must have: Driving License (Category B) required.
Must have: English proficiency.
Must be open to: Part-time, Zero hours contract
Expected hours: 8-24 per week
Must Have: Able to stand, walk, and move around the depot for extended periods throughout the day.
Must have: Able to lift or carry light to moderate items (10-15 kg).
Must have: Comfortable working outdoors in varying weather conditions.
Must have: Flexible to work weekends, holidays, and peak-season schedules.
Must have: Ability to interact with customers in different emotional states (excited, stressed, confused) with calmness and professionalism.

Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs.

Competitive compensation and commission opportunities.
Training in sales, product knowledge, customer service, and RV technical systems.
Career growth across Rental, Sales, Operations, or Servicing.
Travel benefits and access to the Indie Campers rental fleet.
Dynamic and multicultural working environment.

2 contract Sales jobs in Bonnyrigg, Midlothian