As an Account Manager at Nordex, you will have responsibility for the overall management of customer relationships, including the generation of after sales business, utilising a proactive approach to sales opportunities on existing and lost accounts, ensuring awareness of contractual conditions and supporting the service business with commercial customer requests and issues,

Key customer contact for commercial/contractual issues for a defined customer portfolio.

Building, developing and maintaining long-term client relationship ensuring customer satisfaction.

Managing client complaints and contractual disputes, including warranty or defect claims

Collaborating with cross functional teams to analyse customer requirements and generate service quotations

Responsibility for After Sales strategy, target and growth - Maintaining a pipeline by customer by quarter

Responsibility for After Sales order intake, revenues and EBIT of the service area

Supporting main component planner on main component demands from non-contractual customers.

End to end management of service agreement renewals for existing wind farms (including tendering, negotiation of T&C, cost analysis and pricing, and managing internal gate process).

Building strategy to reactivate lost accounts.

Responsibility for collecting any overdue service payments.

Processing of billable service works in a complete and timely manner.

Supporting Local Operations Manager & Area Service Manager with operational customer complaints.

Management of new contract reviews for newly signed maintenance and service agreements

The ideal candidate will have relevant experience in a technical sales or account management function, ideally within the wind or renewables sector although we will consider candidates from similar industries. You will also be educated to degree level or equivalent

Excellent relationship management skills

Strong negotiation skills

Planning and Organisation skills

Excellent presentation skills

Resilience and Conflict management skills

A customer focused approach