Scot JCB Group are looking for a proactive and customer-focused Administrator to support the growth of our Machine Health Check (MHC) and Thorough Examination (CTE/LOLER) function.

A Machine Health Check is a visual inspection carried out by our engineers to identify maintenance or repair requirements on customer machines.

A Thorough Examination is a statutory inspection designed to ensure machinery remains safe and compliant.

In this role you will review inspection information, liaise with internal departments, generate quotations, communicate with customers, and support the completion of remedial work identified during inspections.

We welcome applications from candidates with a variety of backgrounds and skill sets. Experience working within the construction, agricultural, parts, service, or sales sectors would be advantageous.

Hours: Monday to Friday, 8:30am – 5:00pm at our Dennistoun depot. Please note our depot will be relocating to Govan in the next 18 months.

Who are we?

The Scot JCB Group is made up of Scot JCB, Scot Agri and Stewart Plant Sales.

Scot JCB has been supplying and servicing JCB machinery throughout Scotland and the North of England for over 60 years. We sold our first machine in 1956 and have grown into a highly specialised machinery distribution company operating through a network of 14 depots from Huntly in the North East of Scotland to Carnforth in Lancashire. Scot JCB is the largest JCB distributor in the UK and we pride ourselves on providing our customers with world class service.

Key duties and responsibilities:

Coordinate Machine Health Checks (MHCs) and Thorough Examinations (CTEs)
Review engineer reports and conduct accuracy checks
Identify incomplete submissions or data anomalies and escalate where required
Liaise with Service Supervisors to arrange corrective repairs for identified defects
Work closely with Parts and Service teams to prepare quotations
Contact customers to discuss inspection findings and recommended repairs
Issue completed reports and certificates to customers
Process invoicing for Thorough Examination inspections
Monitor and record remedial work success rates
Track and analyse trends in defects identified through inspections
Produce monthly management reports detailing:
Remedial work conversion rates
Revenue generated from MHC activities
Defect trends and inspection outcomes
Support the Contracts Administrator with the management of service contracts
Assist with telematics contract renewals
Provide general administrative support to the aftersales function as required

The ideal candidate will have:

Experience within an administration, parts, service, sales, or customer support role
Experience within the construction, agricultural, plant, or machinery sectors (advantageous)
Excellent verbal and written communication skills
Confidence communicating with customers by telephone and email
Strong relationship-building skills
Excellent organisational and time-management abilities
The ability to prioritise workloads and meet deadlines
A proactive approach and ability to work independently
Good Microsoft Office skills, particularly Excel
Strong attention to detail and accuracy
A flexible, positive, and professional attitude

In return you will receive:

A competitive salary, reviewed yearly
Free on-site parking
30 days annual leave, increasing with length of service up to a total of 35 days
The option to buy/sell up to 5 days annual leave per year
Health and wellbeing plan - cashback for dentist, opticians, physio and more
Employee assistance programme offering free counselling and legal advice
Access to high street discounts and savings through Perks
Contributory pension scheme
Life assurance of three times your annual salary
Employee referral programme

Please note we do not accept agency cv's from those not on our PSL. Our PSL is currently closed.

1 Scot Jcb Ltd jobs in Scotland