Job Title: Improvement Support Officer – Quality Improvement Support Team

Salary: £30,495 - £31,740

Hours: 35 hours per week

Location: Flexible (Any Care Inspectorate office)

Contract: Temporary to 17 March 2026

About us

We are the independent scrutiny and improvement support body for social care and social work services in Scotland. We provide assurance for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is for world-class social care and social work in Scotland, where everyone in every community experience high-quality care, support, and learning, tailored to their rights, needs, and wishes.

We inspect individual care services, and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

Our desire is to achieve an effective and balanced way of working, which enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards the expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week.

About the role

To backfill a secondment, we are looking for an Improvement Support Officer to join the Quality Improvement Support Team (QIST).

The QIST team provides specialist quality improvement knowledge and skills to the social care workforce, provider groups and Care Inspectorate colleagues. We support, educate, and enable others to improve how they help people who experience care in Scotland. Working collaboratively is key to how we work, whether that work is universal, targeted or specialist.

Our wide-ranging experience of quality improvement helps us to have meaningful conversations with all partners. Using the Model for Improvement, including PDSA cycles, we enable services to develop, implement and reflect on their change projects.

We work collaboratively with our Scrutiny and Assurance colleagues to ensure that improvements are made alongside existing inspection frameworks and services’ own self-evaluation processes.

This role requires a high level of engagement with the Health and Social Care Improvement team and other associated improvement projects, our inspectors, service providers, external partners as well as stakeholders from across the organisation.

The purpose of the role is to provide effective high-quality projects and business support to the QIST team. The role supports the implementation of improvement approaches to support the Care Inspectorate’s improvement strategy, which is aligned to the Corporate Plan. Also, to support the delivery and implementation of QIST improvement work, ensuring the needs of all customers are met in a consistent, efficient, and effective manner.

About you

The successful candidate will be educated to SCQF level 5 (for example, credit standard grade, national 5, skills for work national 5, national certificate, national progression award, modern apprenticeship or SVQ) or have relevant skills and experience in administration or business support. The ideal candidate will have a suitable qualification in administration and business studies at SCQF level 6 or greater.

You’ll be an excellent communicator, highly organised and able to plan and manage your time and work streams efficiently and effectively. In addition, you’ll understand that priorities and deadlines can change quickly, and you’ll respond flexibly and effectively. You’ll be confident in using your own initiative and keen to support the QIST team to continually improve. Your attention to detail is meticulous and you’ll have a clear commitment to maintaining high standards.

The preferred candidate will be a great team worker and nurture good working relationships. Excellent word processing and IT skills with experience of Microsoft applications are needed as well as diary management and minute taking.

This post will give the opportunity for the post holder to learn more about quality improvement methodology and support the wider quality improvement activities of the team, such as improvement workshops, webinars, and projects. There will also be the opportunity to undertake a quality improvement qualification appropriate to the role.

Next steps

You’ll find more information in the job profile and person specification.

If you would like more information or an informal chat about the role, please see our advert by following the link below.

If you believe that your skills, experience and motivation make you a suitable candidate for this post, please follow our link to apply for this position returning your application by 08.00 on Monday 24 June 2024.

The selection for this post will include an interview and a skills exercise. It will be held online using Teams on Thursday 11 July 2024.