Your new company
This Glasgow-based Housing Association is well-regarded for its commitment to delivering high-quality housing solutions. As a valuable member of a supportive and cooperative team, you'll contribute significantly to the Housing Team's service to tenants.
The housing association is passionate about inclusivity and championing those who want to make a real difference.
The organisation has a commitment to providing care and inclusion alongside a commitment to lifelong learning.

Your new role
In this dynamic role, you'll work in a fast-paced environment, ensuring tenant satisfaction and operational efficiency.
As a Housing Assistant focusing on rent arrears and re-lets, your duties would include:

Monitoring rent accounts to identify arrears and initiating prompt collection efforts.
Communicating effectively with tenants to negotiate repayment plans and provide financial advice.
Liaising with welfare advisors to support tenants in claiming benefits they are entitled to.
Preparing and serving legal notices for rent arrears in accordance with housing legislation.
Coordinating with maintenance teams to ensure properties are ready for re-letting.
Conducting viewings and sign-ups for new tenants, explaining lease terms and conditions.
Maintaining accurate records of all rent transactions and correspondence with tenants.
Providing excellent customer service, acting as the first point of contact for tenant enquiries.
Working collaboratively with other team members to achieve housing management objectives.

What you'll need to succeed

Strong organisational skills to manage multiple tasks efficiently.
Resilience and adaptability to handle the dynamic nature of housing needs.
Excellent communication skills, both written and verbal, to engage with a diverse range of people.
Problem-solving abilities to address tenant issues and housing challenges swiftly.
Attention to detail to ensure accuracy in documentation and compliance with housing regulations.
Empathy and understanding to support tenants through difficult situations.
Teamwork and collaboration to work effectively with colleagues and external agencies.
A commitment to continuous learning to stay updated on best practices in housing management

What you'll get in return

18 Per Hour
The opportunity for the role to become permanent for the right candidate
The opportunity to work for an organisation focused on improving the communities in which it operates
Friendly and outgoing team environment

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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