Vacancy details

Location:

Flexible, any Care Inspectorate office across Scotland

Salary:

£53,511 - £59,178

Hours:

35 hours per week

Contract:

Permanent

Closing date:

08:00 Monday 3 August 2026

About us

We are a scrutiny body that supports improvement. That means we look at the quality of care in Scotland to ensure it meets high standards. We are responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public. Our vision is that people across Scotland experience high-quality care that meets their needs, rights and choices.

Our values

1. Person-centred: we put people, empathy, compassion, and kindness at the heart of everything we do

2. Respect: we value everyone's dignity and are respectful in everything we do

3. Equity: we embrace diversity and nurture an inclusive environment where everyone is supported to achieve equal outcomes

4. Integrity: we act impartially, fairly, and consistently, upholding transparency and accountability in all our actions

5. Impact: we focus on making a positive impact for everyone experiencing care in Scotland whilst ensuring our work delivers the best value to the public

Work-life balance

Our desire is to achieve an effective and balanced way of working, which enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a four-week period.

About the role

We are looking for an experienced cloud engineer to join our IT Service Delivery team, to play a key role in supporting and improving our Microsoft Azure and core business platforms.

This is an exciting opportunity for someone with strong technical expertise who values high-quality service delivery and wants to help modernise and strengthen IT services that support the Care Inspectorate’s work across Scotland.

Reporting to the Service Delivery Manager, you will be responsible for maintaining the availability, security and resilience of our Azure and wider IT estate. You will act as a trusted technical advisor, supporting day-to-day IT service operations, delivering technical change, and service improvement initiatives.

You will work closely with colleagues across IT and the wider organisation, as well as third‑party suppliers, to ensure services are maintained secure, reliable and continually improving.

You will:

Design, implement and support Azure solutions across compute, storage, networking and security
Monitor and optimise cloud resources for performance and cost efficiency
Maintain security controls and governance (RBAC, Azure Policy, Key Vault)
Support incident, problem, change and configuration management via the IT Service Desk
Deliver technical change and transition new/updated services into live operation
Support resilience, backup and disaster recovery arrangements
Maintain documentation and provide reporting to support audit, compliance and service improvement
Support licence and cloud resource procurement, and share knowledge across the team.

You will find more information in the job profile and person specification below.

About you

You’ll have a proven track record in a similar infrastructure or platform engineering role, with strong hands-on experience of Microsoft Azure and core Microsoft technologies (including Microsoft 365, Windows Server/Active Directory and Exchange).

You’ll bring high-level knowledge of infrastructure security, service delivery and disaster recovery, alongside strong problem-solving skills, clear communication with non-technical colleagues, and a collaborative, customer-focused approach. You should be educated to SCQF level 7/8 (or equivalent experience) and can find more on their website website. It is desirable that you have PowerShell/SCCM, ITIL, project management and relevant technical certifications.

Starting salary

New employees start at the minimum salary for the grade. However, we offer a generous benefits package.

Job profile

Responsible to the service delivery manager

Job purpose

Provide expert support to maintain the availability, integrity, confidentiality, and continuity of all IT systems within the Care Inspectorate. Support the IT Service Desk function, focusing on high customer service standards and leveraging technology advancements to enhance IT Operations. Act as a trusted advisor on Microsoft Azure and core business platforms, supporting operational services, configuration changes, and feature enhancements.

Principal working contacts

Platform Associate
Platform Analyst
Platform Specialist
Infrastructure Lead
Customer Service Lead
Service Delivery Manager
Platform Delivery Manager
Care Inspectorate Staff
External Agencies / Service Providers

Key accountabilities

Champion the IT Service Charter, ensuring the delivery of good customer service is inherent in all IT operations
Design, implement and support Azure based solutions for compute, storage, networking and security
Monitor and optimize cloud resources for performance and cost efficiency using Azure Monitor, Log Analytics, and Application Insights
Implement security best practices, including RBAC, Key Vault, and Azure Policy
Support and maintain an integrated IT estate that comprises a mix of technology and service types, for both server and client platforms
Support the delivery of an effective incident, problem, configuration and change management service, via the IT Service Operations service desk function
Develop, support and maintain an effective systems operations management capability that ensures the effective alerting, response and resolution of incidents, and emerging conditions that could threaten the continuity of service, or security of the IT estate
Support the with the capacity planning and management of all IT systems
Develop, monitor and maintain the data backup and recovery systems and documentation the supports the continuity of IT services
Design, plan and deliver technical changes for new and existing IT systems
Taking ownership of technology change initiatives, collaborating with the IT team and/or 3rd party partners to ensure delivery meets with stakeholder expectations
Support the IT security strategy that ensures fit-for-purpose technology controls aligned to a security policy that protects our customer and corporate information, the availability and integrity of IT services, and the continuity of the CI
Support the SDM will the transition of new or updated IT services into operational support, ensuring that the security and quality of IT service can be maintained to an acceptable standard
Support the SDM with the delivery of IT service improvement initiatives that improve how the service is delivered by the IT Operations team, and how the service is received by the internal and external customer
Produce regular monthly reporting of IT service performance, contributing to the development of the IT service management maturity
Coordinate and oversee regular infrastructure penetration testing, ensuring timely remediation of identified vulnerabilities and maintaining a secure operational environment
Develop, maintain, and update comprehensive documentation for new and existing systems, ensuring all technical and operational details are recorded to support audit, compliance, and best practice
Manage the procurement process for software licences, cloud resources, and related services, ensuring compliance with organisational policies and optimising value for the business
Own the delivery of personal objectives and service improvement targets, incorporating service improvement into work schedules, to be able to evidence progression and growth
Develop self, keeping up to date with new technologies and strategies to improve service, and the security of IT Operations. Support skills and knowledge sharing across the team, actively encouraging skills transfer and a shift-left service culture
Utilise the IT skills matrix to regularly assess and ensure you have the appropriate knowledge and skills required for your role
Identify and address any gaps in your skills or knowledge by engaging in relevant learning and development activities
Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work
Ensure adherence to organisational security policies and best practices, maintaining the confidentiality, integrity, and availability of systems and data
Maintain relevant professional certifications and demonstrate a commitment to continuous learning to keep pace with evolving technologies and industry standards.

Relationship management

The postholder must maintain a professional polite and patient demeanor when dealing with internal customers (users) and capable of explaining technical issues/problems in language which can be easily understood
Ensure effective working protocols in accordance with the Care Inspectorate organisation partnering functions
Demonstrate enthusiasm for delivering excellent customer service
Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland
Promote diversity, equality of opportunity, fairness, dignity and trust, ensuring that these principles are upheld across all areas of IT service delivery
Contribute to the continuous development of the Care Inspectorate, supporting the management of technical change with respect and efficiency.

Other duties

This role is part of the Care Inspectorate’s IT Support Service and contributes to the delivery of the Service Desk function, which is based in Dundee. The Service Desk operates during core business hours, 09:00 to 17:00, Monday to Friday. There may be an occasional requirement to work outside normal hours, including evenings or weekends, to support planned maintenance, service changes or urgent service recovery. The role may also require travel to Care Inspectorate offices across Scotland. Any out-of-hours working and travel will be managed in line with Care Inspectorate policies and business needs.

This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.

Person specification: Attributes

We will use these attributes to recruit the role.

Experience

Essential:

Demonstrate a successful track record within a similar role.

Significant IT network support experience with proven experience in the following applications:

Microsoft Server technologies
Microsoft Exchange Server
Microsoft Active Directory Group Policies
Microsoft 365 SaaS Platform
Microsoft Azure Platform and associated technologies.

Desirable:

Microsoft PowerShell
Microsoft System Centre Configuration Manager (SCCM)
ITIL Foundation.

Education, qualifications and training

Essential:

Educated to SCQF level 7/8 in an IT related discipline
Obtain and maintain the relevant Microsoft certifications for the role.

Desirable:

Microsoft Certified System Administrator (MCSA)
Cisco Certified Network (CCNA).

Skills and knowledge

Essential:

High level knowledge of IT Network support and architecture and associated equipment, IT Data and Telecommunications Systems, IT Service Delivery, IT Security practices and policies, IT Disaster recovery
A strong awareness of new IT technologies and how these may benefit the development of IT services for the organisation
Knowledge of Software Engineering and development life cycles
High level knowledge and experience of supporting Network Routers, Voice over IP technology (VOIP) etc
Knowledge and experience of supporting Data Backups and Cloud hosted Telephony Systems.

Desirable:

Formal Project Management Qualifications.

Person specification: Key performance outcomes

We will use these key performance outcomes to recruit for the role.

Service improvement

Essential:

Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements
Aware of trends and changes and maintains professional knowledge and skills
Encourages and promotes new ideas
Ability to track customer service trends and customer behaviours to identify opportunities to improve service.

Desirable:

Rethinks traditional ways of doing things to create opportunities to improve.

Impact and influence

Essential:

Ability to build positive relationships, engage and work collaboratively and effectively with others, internally and externally
Demonstrate personal resilience, being able to work flexibly under pressure with stamina and tenacity to deliver results
Identify the changes that need to take place in order to achieve stretching targets and improve services and communicate these
Identify potential future risks and put contingency plans in place to mitigate them
Uses evidence to influence others towards a course of action
Confidently deal with and influence internal customers, partners and senior stakeholders, supported by clear technical and non-technical advice and guidance on complex issues.

Objective decision making

Essential:

Ability to work autonomously
Ability to analyses complex information
Analytical and systematic approach to problem solving
Ability to make appropriate and realistic judgments based on professional expertise, relevant, up to date and verifiable information
Ability to act consistently with the Care Inspectorate values to achieve the desired outcomes.

Team working

Essential:

Ability to work co-operatively and supportively with others
Ability to work effectively with members of a multi-disciplinary team to deliver business improvement.

Flexibility

Essential:

Is open minded to suggestions about how to improve processes within the Care Inspectorate
Applies regulation and standards sensibly and understands where a flexible approach might be required
Exercises professional judgement when considering options and outcomes
Demonstrates personal resilience, being able to work flexibly under pressure with stamina and tenacity to deliver results.

Effective communication

Essential:

Excellent verbal and written communication skills
Equally at ease in technical discussions with IT colleagues as well as business discussions with senior managers and employees
Ability to select appropriate communication style and methods depending on the needs and abilities of the audience
Ability to explain IT concepts and issues in a clear way, without using technical jargon
Ability to advice, persuade and influence people in a professional and effective manner.

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.

Next steps

If you would like more information or an informal chat about the role, please contact Julia White, Service Delivery Manager.

If you believe that your skills, experience and motivation make you a suitable candidate for this post, please complete our online application form by 08:00 Monday 3 August 2026. We may close this advert earlier than the stated closing date if we receive a high volume of applications, so we encourage you to apply as soon as possible.

We anticipate holding interviews during the week commencing 17 August 2026 at our Dundee office

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