Guest Relations

Your role will be to work across all departments within the business with the main duties will include:

• Maintaining guest relationships and the smooth process for checking guests in to the property and throughout their stay


• Ensuring all payments/deposits are processed in a timely manner


• Dealing with accommodation enquiries.


• Liaising with maintenance teams


• Using multiple software's in the day to day running of the business


• Maintaining safety records.


• Ensure compliance with relevant laws/regulations


• Complete property inspections.


• Deal with any complaints as they arrive as per our company complaints policy


• Creating long term relationships with owners and clients.


• Being comfortable using different social media platforms to drive engagement


Location and Commitments:

• Full Time


• Working from our Hamilton office


• Flexible hours within the office and must be available to answer telephone enquiries at evenings and weekends (this will be on a rotational basis)
  
  Are you a hardworking, enthusiastic individual passionate about customer service, then we want to hear from you., Someone with previous customer service and sales experience


• Ideally an individual with experience within the hospitality background


• Someone who takes ownership of customer issues, solves problems and is quick to react to queries


• Good organisational skills and the ability to prioritise and time manage effectively


• Confident negotiator and the ability to communicate clearly and effectively with all relevant teams


• Someone who shows good attention to detail and is able to work with multiple software systems


• Highly motivated and able to work in a fast-paced environment


• We are a small dynamic team so we are looking for someone who is used to working in a team environment, Experience working in a customer service environment


• Sales experience


• UK driving licence and own car


• Flexibility on shifts and able to work evenings and weekends


• Ability to work from home


• Hospitality experience would be an advantage but not essential
  
  Signature Serviced Apartments are a short term let property management company.
  
  Where: International House, Hamilton International Technology Park, Stanley Boulevard, Hamilton, G72 0BN


Position Details: Full Time,

Salary: From £24,000 depending on experience

We are expanding our team and this is an exciting opportunity to be part of a fast-paced industry managing properties across the Central belt of Scotland.