1st & 2nd Line IT Support

Evolve-IT are delighted to bring to market 1st and 2nd Line IT Support roles based in Edinburgh, you will play a key role providing remote and onsite IT support including hardware troubleshooting for a diverse range of clients. You will diagnose and resolve IT-related issues, ensuring clients receive the best service possible.

Our client is a well-established Managed Service Provider who are renowned for growing and developing team members. This is a company where your IT skills can develop and flourish. You will be part of collaborative and dynamic team who deliver quality service to their clients.

Key responsibilities:

• Working alongside the Service Desk Manager, providing 1st / 2nd line support and escalating to 3rd line where appropriate.
• Supporting the Service Desk Manager to ensure technical documentation and SLA’s are kept up-to-date, and that processes and technical standards are documented.
• Building and configuring hardware and equipment.
• Assisting the Project and Cyber Manager and/or Service Desk Manager with site visits, client appraisal, internal and external projects and cyber security needs.
• Identifying and conducting preventative maintenance on client sites.
• Testing client monthly backups and ensuring backups are run at the end of every working day.
• Supporting and directing apprentice team members with tasks where required.

About you:

• Solid MS365 and Azure experience.
• Happy to work 5 days in the office, Edinburgh City.
• Excellent Customer Service Skills.

Nice to haves (not essential):

• Basic Server and Networking experience.
• Mac experience.
• CompTIA and Microsoft certifications.

In return you will receive up to £32,000 per annum with a strong benefits package including private healthcare and opportunities to upskill and gain new certifications.

If you are a skilled techy with over one year of IT Support experience and excellent customer service skills, this is the job for you. Please respond to this advert to apply, you've got this far, the jobs must be a good fit!