2nd Line Support

FinTech RS are delighted to support a rapidly expanding technical client who has won numerous contracts in the Aberdeen area. This position will be a dual role of software and internal IT support offering a diverse, challenging workload whilst working in a supportive and performing environment.

Duties will include:

Software Support

-       Troubleshooting and issue resolution

-       Incident management

-       User training

-       Technical & software support

-       Hardware & Software maintenance

IT/Desktop Support

-       1st and 2nd line IT Support

-       System configuration and administration

-       Maintain documentation and knowledge sharing

-       IT security awareness and maintenance

-       Work closet with the DevOps team

This role will require the successful candidate to participate in a weekly on-call rotation to provide after-hours support and address critical IT issues as they arise, our client offers an enhanced rate for this.

Get in touch to find out more about this exciting and progressive role!