3i's Quality Assurance Analyst

This role will sit within the newly formed 3i's (Integrated Intelligence and Investigation) team of ECP which has the responsibility to investigate suspicious activity reports to determine whether disclosure to NCA (National Crime Agency) is necessary, complete customer relationship reviews, and to deliver high-quality intelligence and data led risk management to reduce harm to our communities.

Colleagues will be expected to work in line with the groups hybrid working policy of 40% at one of the posting locations.Job DescriptionAbout this opportunity:To provide assurance that 3i's are completing SAR investigations and customer relationship decisions in compliance with procedures, LBG policy and AML regulations. To provide assurance to stakeholders that work is completed to a high standard, through the issuing of weekly and monthly MI. To continuously review the QA error matrix in line with current appetite and risks. To identify trends in quality errors via a range of root cause analysis focusing on greater areas of risk when required. To actively participate in a range of QA calls with stakeholders. To be proactive in own development within the team such as upskilling on to different processes. To provide support and coaching to individuals with quality concerns, to support with colleague performance. To support the procedure and performance team with adhoc tasks such as dip
sampling. Identify as a subject matter expert on procedures within the department. To conduct a range of best practice sampling and provide constructive feedback to colleagues. To proactively seek opportunities to further develop self and wider team. To ensure error/remedial actions has been completed to minimise the risk to the bank and for completion of data. Passionately drive culture forward via continuous improvement and colleague engagement. To identify and escalate any data risks or breaches. To support peers, new to the role. What you'll need:Oral Communication Procedural / Product / Specialist Knowledge / Understands the business. Analytical Skills Deliver Change & Improvement Delivering Results Collaboratively Self-Work / Organisation Attention to Detail Does the right thing / Strives for improvement. Regulatory Understanding Quality Assurance knowledge About working for us:Our focus is to ensure we're inclusive every day, building an
organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. The team has an inclusive & fun demeanour. You can expect personal development and a career that's enriching and full of opportunity. In Economic Crime Prevention, we promote an inclusive and supportive culture - it's one of the many things our colleagues love about working with us. Our continued commitment to helping Britain recover means that as a colleague you can make a difference to customers, businesses and communities. Together we'll play a key part in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop. If you'd like reasonable adjustments to be made to the recruitment process, just let us know. If you're excited by the thought of becoming part of our team,
get in touch. We'd love to hear from you. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building
a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.