Administration Assistant

Admin Assistant will involve

• Assist with the customer enquiries process for broadband through to installation. (From enquiry, through survey, quotation, installation, and invoice) as part of the Admin team.


• Assist with the customer enquiries process for VoIP through to installation. (From enquiry, number transfer, setup of equipment, to invoice) as part of the Admin team.


• Assist with the customer enquiries process for professional services and projects. (From enquiry, through survey, quotation, installation, and invoice) as part of the Admin team.


• Reporting on broadband enquiries, VoIP enquiries, professional services, and projects.


• Assist with the stock process. Completing the stock requirement spreadsheet, booking stock in, booking in returns, liaising with suppliers for orders and returns.


• Reporting on stock levels.


• Purchasing stock, consumables, and office equipment.


• Bookkeeping.


• Help with customer communications, such as invoice queries, updates, maintenance notifications.


• Manage company diary for installs upgrades, maintenance and support.


• Assist with the management of the commercial fleet.


• Basic technical support for broadband and VoIP.


• Provide guidance and assistance to technical support during major issues.


• Assist Directors and Project Managers with reports and diary/resource management.
  
  Accuracy and attention to detail


• Excellent communication skills, both verbal and written


• Some experience of Outlook, word and excel


Must have own transport as we are based in a rural location.