Application Support Software Engineer II

As a Application Support Software Engineer II at JPMorgan Chase within the Corporate Technology Finance Risk Data and Controls Ref Data Party Reference Data team, you are part of an agile team that works to enhance, design, and deliver the software components of the firm's state-of-the-art technology products in a secure, stable, and scalable way. As an emerging member of a software engineering team, you execute software solutions through the design, development, and technical troubleshooting of multiple components within a technical product, application, or system, while gaining the skills and experience needed to grow within your role.,

• Executes standard software solutions, design, development, and technical troubleshooting


• Manage Production - Application & Infrastructure


• Responsible for triaging and escalating any production issue affecting outages per procedures.


• Provide support for end users by having in-depth knowledge of application and the integrations to downstream systems.


• Troubleshoots priority incidents, facilitates blameless post-mortems, and supports solutions for closure


• Identify and enact process and technical improvements including automation


• Applies analytics on past data, like incidents and usage patterns for predicting issues and takes proactive actions


• Defines and drives adoption of end to end application or service monitoring incorporating noiseless alerting with proper telemetry
  
  Formal training or certification on software engineering concepts and applied experience


• Multiple years of industry experience is required within Production Support, DevOps, or Site Reliability Engineering


• Skills required: Unix/Linux, Sybase/Oracle SQL, Shell Scripting, Python


• Experience in Monitoring tools like ITRS Geneos, AppDynamics, Splunk and Grafana


• Experience in supporting Web based applications (WebSphere, Apache Tomcat).


• Experience with CTRL-M/CA Autosys scheduler, and knowledge on any ETL tool like Pentaho


• Experience in Agile development methodologies and tools including Jira and BitBucket


• Working knowledge in one or more general purpose programming languages (Java), plus an interest in learning other coding languages and skills as needed


• Understanding in managing operations leveraging key event streaming, messaging, and MQ/Kafka, RDS, etc.


Preferred qualifications, capabilities, and skills

• Familiarity with modern front-end technologies


• Exposure to cloud technologies
  
  J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives., Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.