Applications Operations Engineer

We're recruiting for an Application Operations Engineer here at Justice Digital, to be part of our warm and collaborative Criminal Injuries Compensation Authority (CICA) team.

This role aligns against Application Operations Engineer from the Government Digital and Data Framework

We really want to hear from people who want to make a difference by building great services that meet user needs, making improvements that deliver value to CICA and overhauling the legacy technology that underpins many of our existing services.

As an Application Operations Engineer in the CICA Digital team, you will be responsible for developing and delivering solutions that will enable CICA to streamline its business processes and case management, as well as providing technical input for new and existing business applications.

Joining a dynamic and innovative team, you'll collaborate closely with our Senior Operations Engineer to develop and maintain CICA's business process management software. Your responsibilities will encompass bug fixing, testing, implementation, documentation, and enhancing functionality to ensure optimal performance. While CICA currently operates on a SQL Server estate, we're also exploring opportunities to leverage open-source alternatives in the future.

This junior technical role offers an opportunity to provide guidance and support within the team, assisting in setting and maintaining standards. We're looking for someone with strong interpersonal skills and a willingness to learn, who can collaborate effectively with colleagues and customers to ensure we meet user needs. You'll also have the chance to build relationships with suppliers and contribute to the team's growth and development.

Please note that regular attendance at our Glasgow office is expected, as certain components of our physical infrastructure are located on site, and the wider application team is also based there. There is an expectation that the successful candidate will be able to fulfil this requirement.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025, Continual Service Improvement

• Identifying ways to enhance systems for the benefit of the team and the wider organisation, showcasing innovation and value for money


• Using evidence to enhance service delivery for users, including exploring alternatives to established practices where necessary


Technical Specialism

• Developing and supporting CICA's electronic case management systems, which encompass a business process management application, custom-built web forms, SQL databases, scanning solution, and cloud-hosted document store


• Translating business requirements into technical specifications and researching potential solutions to meet business needs


• Creating and maintaining relationship database tables, views, procedures, and functions using Transact SQL


• Producing documentation to support the software development lifecycle, such as technical user stories, software design documents, test plans, deployment, and rollback plans


• Modernising business-critical systems and guiding future technology requirements to provide time and cost savings for our users and the MOJ


Incident and Problem Management

• Diagnosing and prioritising incidents, investigating their causes, and finding resolutions


• Directing the team and collaborating with suppliers to resolve issues promptly


• Initiating and monitoring actions to investigate patterns and trends to reach resolution, including consulting specialists where required


• Determining appropriate remedies and implementing them, as well as any preventative measures


Ownership and Initiative

• Taking ownership of issues and incidents until the problem is mitigated or resolved


• Providing lead support for the CICA's case management system with a keen focus on customer service


Service Focus

• Maintaining data standards, including adherence to the Data Protection Act


• Contributing to a culture of innovation by delivering ICT and business projects as part of a team, following project management and service delivery methodologies


• Supporting the business by providing advice and guidance in all core systems, including scanning, document storage, and cloud technologies


Testing

• Reviewing requirements, specifications, and defining test conditions, providing analysis and reports on results, and managing risks


If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!, In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

• Changing and Improving


• Working Together


A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on experience will be conducted before the sift.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.,
• You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government


• You were studying abroad


• You were living overseas with parents


In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Success Profiles

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance
Supporting document 1 1
Applications Operations Engineer JD (1) (1).docx - 293KB
Converted File Applications Operations Engineer JD (1) (1).docx.pdf - 78KB

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage., MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
For further information and to apply for this position please see the following link: https://www.jobtrain.co.uk/justicedigital/Job/JobDetail?JobId=303.


• Experience with creating user-friendly web forms using languages and frameworks such as JavaScript, Angular, and NodeJS, ensuring a seamless user experience


• Having exposure to C# development or similar programming languages, and showing increasing proficiency and comfort in their use


• Proficiency in writing SQL and T-SQL queries, demonstrating adeptness in their creation and execution


• Demonstrating a talent for quickly grasping complex requirements, evaluating their feasibility, and offering technical solutions to meet business needs


• Skillfully diagnosing and prioritising incidents, investigating their root causes, and swiftly finding resolutions, while fostering effective collaboration with suppliers to promptly resolve issues


Willingness to be assessed against the requirements for BPSS clearance, To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.


• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.


• We are committed to nurturing our staff and provide lots of training and development opportunities with learning platforms such as: Linux Academy, O'Reilly, Pluralsight, Microsoft Learning, Civil Service Learning etc.


• 10% dedicated time to learning and development with a budget of £1000 a year per person


• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)


• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings' birthday. 5 additional days of leave once you have reached 5 years of service.


• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!


• Wellbeing support including access to the Calm app.


• Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT


• Bike loans up to £2500 and secure bike parking (subject to availability and location)


• Season ticket loans, childcare vouchers and eye-care vouchers.


• 5 days volunteering paid leave.


• Free membership to BCS, the Chartered Institute for IT.


• Some offices may have a subsidised onsite Gym.