Assistant General Manager

Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win?, Our Assistant General Managers are people-focused and have full accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week. You will work closely with the General Manager to implement strategies to drive club targets and member experience, alongside ensuring a smooth operation making sure day to day health & safety and compliance regulations are adhered to for everyone in the club.,

• Delivering individual personal objectives set by the GM.


• Observing you and your team's delivering fantastic service and engagement with members.


• Observing you and your team's speed and efficiency in reacting to incidents, issues or complaints.


• Key KPI's to include % of Frozen members, Usage % Penetration of monthly members, Customer Satisfaction, In-club income per member and EBITDARR.


• Achievement of cost control and budgets.


• Compliance to the DL Clubs ways of working and Children's Safety Guide for all products and services.


• Monthly club visits from Regional Manager and/or any other Club Support visitors.
  
  Experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).


• Experience leading a variety of functions with variable challenges and goals, or across variable depts. - desirable.


• Experience of financial planning and management.


• Passionate about customer service.
  
  As part of our management team, you will eligible to participate in the David Lloyd Club management bonus scheme and also enjoy a great range of benefits including:


• 33 days holiday (including Bank Holidays)


• Free Club Membership for you and your family


• Discounts on our products such as Swimming / Tennis Lessons and Personal Training.


• Unlimited 50% discount on food and drinks


• Learning and Development Opportunities.


• Wagestream App allowing you to be paid on demand


• Benefits Suite