Assistant Manager

We are seeking a highly motivated and experienced Assistant Manager to join our team at West End Brasserie. As an Assistant Manager, you will be responsible for overseeing the daily operations of the bar/restaurant and ensuring exceptional guest experiences. You will report directly to the General Manager and support them in their role. This is a leadership role that requires strong organisational skills, excellent communication abilities, and a passion for delivering first class customer service.

Duties:
- Supervise and coordinate all staff during shifts
- Ensure smooth service for all guests
- Handle guest inquiries, complaints, and requests in a professional and timely manner
- Monitor and maintain high standards of cleanliness and maintenance throughout the hotel
- Train and supervise staff members to ensure exceptional guest service
- Rota planning and cash up duties
- Maintain venue policies and procedures to maintain safety and security
- Assist with resolving any operational issues or emergencies that may arise

Previous experience in a supervisory or management role within the hospitality industry
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication skills, both verbal and written
- Exceptional problem-solving abilities and attention to detail
- Ability to work flexible hours, including weekends and holidays

If you have a passion for providing exceptional guest services in a fast-paced environment, we would love to hear from you. Join our team as a Duty Manager and contribute to creating memorable experiences for our guests.