Assistant Services Manager (Maternity Cover)

We are recruiting an engaging and solutions driven Assistant Services Manager to cover a period of maternity leave. You will spend time in each of the areas across the week. There will be an expectation to travel to the Glasgow office when required. Working closely with colleagues across a range of roles/functions, you will support the Head of Service in the operational management and leadership of services to achieve positive outcomes for children, young people, and families. You will also line manage and support Team Managers across your area in all aspects of leadership, development, and implementation of existing services and strategic growth. The key responsibilities of Assistant Services Manager include, but are not limited to: Responsibility for decision making with Service delivery staff and Team Managers where this relates to child/adult protection in line with includem policies and procedures. Ensure service level agreements/contracts are implemented effectively and adhered to through proactive monitoring. Lead regular reviews with key external partners to monitor and manage effective use of the services. Lead services contribution to bid and tender writing processes, including attendance at interviews/presentations as required. Work as part of the services development team towards achieving organisational strategic objectives. Foster positive relationships with external stakeholders and attend external events/forums with a view to developing service provision. Identify examples and areas of best practice to promote a learning and information sharing culture. Ownership of recruitment, retention, and development of team managers. Responsible for the control of team budgets and reallocation of resources as necessary through consultation with Head of Services/Director of Services and support functions. Engage and inspire Team Managers and staff, ensuring best practice is inherent in operational activity. Support and encourage practice that reflects a robust risk enablement approach. Ability to self-manage and prioritise competing demands across the organization. Be able to effectively communicate in a range of forums adapting style as appropriate. Leading change whilst motivating and inspiring others. Direct support alongside Assistant Service Mangers to the delivery of services 365 days a year including helpline. Lead by example and promote a culture of positive wellbeing across the organsiation. Ability to deliver training e.g Includem Model of Practice. Take ownership of personal development in line with organizational needs and individual requirements. Extensive experience of supporting children, young people and families alongside up to date knowledge of legislation and best practice. Provide support to Team managers in all aspects of performance management and succession planning. Accountable for quality of services delivered within remit. About You You will be an engaging and inspiring leader for your teams, with the ability to contribute to the overall strategy of the organisation. Possessing demonstrable experience of delivering and managing services to vulnerable groups who have experienced significant adversity/trauma, you will have the ability to embrace challenges and take initiative, as well as being intuitively proactive with drive, passion, and the determination to succeed. In addition, you will possess: SVQ 3 in Social Services with Children and Young People, or equivalent, is essential. SVQ4 in Leadership and Management, or willingness to work towards, is essential. Registration with the Scottish Social Services Council (SSSC). Ability to drive with access to a car. Ability to evidence work practice that embraces equality and diversity. Experience of identifying, managing, escalating, and reporting of child or adult protection concerns. Experience of ensuring Service Level Agreements and contracts is implemented and adhered to. Strong interpersonal and communication skills, with the ability to challenge and influence a variety of stakeholders. Excellent attention to detail with a focus on continuous improvement and excellent service delivery. Relevant IT skills and knowledge Flexibility across working week to respond to service demand. This role will require a completion of a PVG for the successful candidate., None specified

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Includem is a specialist Scottish charity established in 2000. We remain solely focused on delivering better outcomes for the most vulnerable and challenging young people in society. Our 1 to1 support at the times of need helps young people, and their parents and carers, make positive changes to their attitudes, behaviours and relationships, reducing the risk of an escalation of problems into adulthood.