Assistant Shop Manager, Walkerburn

The role of Assistant Shop Manager is to assist in the day-to-day management of the Walkerburn shop. The tasks will be varied and a flexible and enthusiastic approach to the role is required. Reporting to the Business Manager and Shop Manager as required.

Responsibilities and Duties:

• Deliver a high level of customer service to the public; face to face, incoming calls, messages and emails


• Assist with contacts coming through the Home Basics website and Facebook


• Schedule collections & deliveries; manage an efficient schedule for the van to maximise the use of its capacity & minimise fuel consumption


• Assist with scheduling staff cover


• Ensure all donated stock is entered onto the computerised point of sale (EPOS) system and priced as soon as possible


• Maintain and administer the Point-of Sale system as necessary


• Familiarise self with SEPA regulations to ensure that all legislation relating to the storage, testing and disposal of WEEE is adhered to, and all appropriate records required are maintained


• Ensure that the sales area maintains a high standard of presentation and safety


• Bank takings when required


• Assist with bank payments & invoicing


• Assist with the compilation of time sheets, over-time records, and holiday records


• Re-arranging display of furniture to keep the sales areas tidy, safe, and accessible


• Provide ongoing support and supervision of volunteers, and may include the support of protected adults.


• Comply with all Home Basics policies, procedures, practices and regulations


• To help ensure adherence to all health & safety requirements and guidelines


• To take part in meetings, discussions, training and working groups as appropriate and as directed by the Manager


• To undertake other duties as appropriate to the post
  
  o Self-motivated, enthusiastic and passionate about the cause

o Logical thinker, good at problem solving
o Ability to motivate and organise others
o Excellent communication skills
o Ability to work well under pressure
o An eye for detail and accuracy
o Flexibility to be able to multi-task
o A good level of fitness required for lifting and moving furniture

EXPERIENCE & SKILLS
o Experience in dealing with members of the public
o Excellent customer service skills
o Good telephone manner
o Good literacy & numeracy
o Use of EPOS system
o Experience of office systems, filing, and organisation
o Good working knowledge of Windows & general IT knowledge
o Good knowledge of the geography and road systems for the Borders
o Knowledge of means-tested benefits would be an advantage
o A good understanding of Gift Aid
o A sound understanding GDPR
o Full manual driving licence as you may be required to park up our delivery vehicle. Applicants must be over 25 years of age for insurance purposes
A PVG check will be required for this post.

Rate: £13.20 per hour, linked to Living Wage Foundation. Salary paid on 21st of month
Hours: From 27 hours per week over 4 days. 6.75 hours per day, 9:00-4:15pm, with ½ hour unpaid lunch break. Occasional Saturday cover may be required, 10:45-2:15pm.
Flexibility a must to cover staff holidays/absence
Annual leave: 7.6 weeks per year, pro-rata. 2 weeks to be taken over Xmas & New Year
Start Date: ASAP