Box Office Operator

The Box Office team is one of the first points of contact for most audiences attending the festival, so a high
standard of customer service and a bright personality are a must. Ideally you will have worked in a box
office before, but this is not a must! You'll be working across some or all of our venues. The Box Office team
is instrumental in sharing our incredible shows with our audiences, selling tickets and giving
recommendations based on audience interests. This fast-paced, public-facing position requires stamina,
multitasking skills, and the ability to retain large amounts of information. As the face of the venue, excellent
communication skills and a friendly demeanour are essential for interacting with the thousands of people
you'll encounter daily. While capable of working independently, being a team player is a top priority.,

• Chatting with the public, giving advice, directions and recommending shows


• Working on VIA ticketing system to process tickets


• Cash handling


• Welcoming audiences into venues, acting as the first point of call for customers


• Completing Box Office reports & making sure issues are reported up to the relevant teams


• Taking the initiative to anticipate audience needs and facilitating the best and safest experience


• Welcoming visitors in a polite and enthusiastic manner, always paying attention to their needs


• Supporting the day to day running of the venue, keeping areas clean and tidy, reporting any

activities that may risk the safety of visitors to the supervisor team

• Logging and keeping track of lost property


• Helping any visitors who have specific access requirements


• Working closely with the rest of the team to support each other and create the best possible

experience for artists and customers

• Engage actively with the Gilded Balloon programme, watching shows and supporting GB artists
  
  be enthusiastic, motivated and hardworking with a passion for the arts


• Able to work well under pressure


• Good communicator


• Excellent timekeeping skills.


• Interest in providing an excellent level of customer service


• Experience of working well in a team environment


In addition to the above, it would be nice to have...


• Experience in a customer service role at a festival or arts organisation


• Demonstrated interest in the creative industries


• And of course, a sense of humour...
  
  Gilded Balloon is one of Scotland's leading producers of live comedy and entertainment. The company

started in 1986 and has been producing shows and operating venues at the Edinburgh Festival Fringe and
year-round in Edinburgh ever since. In 2024 we will return to the festival to operate two main venue hubs:
Patter House, which hosts 10 performance spaces alongside a bar and events space, and the Auditorium in
the world-renowned National Museum of Scotland, with its own bar and outdoor seating area. Each year
our programme highlights the very best in comedy, theatre, music, drag and more attracting audiences from
all over the world.


• All post holders will be issued a contract/agreement to sign prior to beginning work with us.


• Applicants must be 18+ and have legal right to work in the UK


• All post holders will be given training and inductions relevant to their role.


• We expect a high volume of applications for this role and advise applicants to apply sooner rather

than later.

• All applicants must be free to work from 31st July-26th August 2024 (depending on roles, the days

prior may also be required for training)

• Interviews will take place on Zoom. We will contact you by email or phone if you are selected for

an interview. Due to the high volume of applications we will unfortunately only be able to contact
those selected to attend an interview.

• Interviews will be conducted online throughout May and June.


• We are unable to contribute to accommodation, living and travel expenses.


• Gilded Balloon is an equal opportunities provider and encourages applicants from diverse

backgrounds. Please get in touch if you would like a copy of our Equality, Diversity and Inclusion
Policy.

• Hours will vary depending on the project period - usual working weeks in the annual cycle will

require 35 hours per week and during the Festival Fringe build & event period (24 July-6 Sept) it is
expected that hours required will increase although not extend beyond 48 hours on average.

JOB PERKS

• Staff pass giving access to all Gilded Balloon shows free of charge (availability dependent)


• Staff parties and events


• Discounts at Gilded Balloon bars