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Box Office Sales Assistant

Creative Scotland

Box Office Sales Assistant

£22672

Creative Scotland, Edinburgh

  • Part time
  • Temporary
  • Onsite working

Posted 7 weeks ago, 13 Mar | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 8a68dafeaa124b8fa9b4cf9e2a6826ef

Full Job Description

Key Result Areas

  • Consistent excellence in customer service

  • Successful up-selling and cross-selling

  • Achieving income targets


    • Main Responsibilities
    Sales and Customer Service
  • Sell tickets over the telephone booking line and face to face over the counter; process

    • bookings and handle enquiries
  • Be knowledgeable about our products, events and fundraising activities

  • Cross sell productions and other services such as backstage tours, touch tours and talks

  • Sell memberships

  • Provide accurate information, including forthcoming productions, ticket prices, etc.

  • Provide website assistance to customers who need help booking online

  • Ensure high standards of customer care are achieved and maintained

  • Follow up expired reservations

  • Balance daily personal sales


    • Data Management
  • De-duplicate customer records

  • Maintain and develop our database, including the coding of customers for segmented and

    • targeted mailings
  • Ensure in full GDPR compliance


    • Working with other departments and to Capital Theatres' Business Plan
  • Provide administrative support across the organisation as required

  • Champion and promote Capital Theatres' work and productions by supporting marketing activities


    • General
  • Act as the public face of the theatres to deliver a high level of customer service

  • Maintain excellent working relationships with colleagues

  • Maintain a clean and tidy workspace for our hot desking environment

  • Work across both the Festival Theatre and King's Theatre on a rota basis to ensure appropriate

    • cover as directed by the Box Office Managers/Box Office Supervisors
  • Assist Box Office Supervisors with administration duties, including processing internet

    • bookings, stuffing tickets and mailings
  • Fulfil any other duties as required by the Head of Ticketing and Revenue, Ticketing and Revenue Manager, Box Office Supervisors or any member of the Capital Theatres' management team

    Salary: £10.90 per hour (to be reviewed on 1 April)

    • Hours: Various