Call Centre Advisor

Are you looking for a rewarding career in the automotive industry?

At Allied Vehicles we design, develop, and manufacture a wide range of specialist vehicles, including wheelchair accessible vehicles, taxis, and minibuses. In addition to manufacturing vehicles, we also offer a range of aftersales services (onsite and mobile), including servicing, repairs and maintenance and we are Scotland’s largest independent parts distributor.

Our commitment to quality and innovation has made us a trusted name in the industry and we seek enthusiastic and dedicated individuals to join our team.

We are now recruiting for a Call Centre Advisor to join our Sales Mobility Team. 

You will handle inbound and outbound calls from customers who are looking to order a wheelchair accessible vehicle or existing customers looking to renew their lease.

You will work 5 days per week, Monday through Saturday. From Monday to Thursday, the hours are 8.45am-6pm. On Fridays and Saturdays, the hours are 9am-5pm. Saturday shifts will be on a rotational basis. The salary is £25,201.28 per annum + bonus.

This position provides an excellent opportunity to become part of a forward-thinking and dedicated company.

In return, we offer:

• 25 days holiday plus 8 bank holidays.
• Group life scheme
• Annual profit share
• Annual salary reviews
• Hybrid working
• ZGP24 by HealthHero (remote GP& second opinion service for you and your family, 24/7, 365 days a year)
• Industry leading benefits portal
• Free staff car park
• On site cafeteria
• Cycle to work scheme
• Frequent learning and development opportunities
• Aftersales discounts for you, your friends, and your family
• Company values and long-service awards

The main duties of the role are:

• Provide an excellent service to all of Allied Mobility’s customers.
• Answer inbound calls from customers who are interested in buying a new wheelchair accessible vehicle, asking qualification questions, and offering the best solution tailored to their needs, generating leads for our field sales team.
• Respond to emails and website enquiries.
• Courtesy calling existing customers who are 3-6 months away from renewing their lease and looking to start the renewal process, generating leads for our field sales team.
• Making sure that all customer data is kept up to date including opt-in marketing and capturing how customers heard about Allied Mobility.
• Follow up enquiries with customers who have not decided to have a demonstration yet

To be effective in this role, you will have:

• Exceptional customer service skills
• Previous sales experience, ideally within a call centre environment
• Great attention to detail

Previous experience of selling disability products and services would be advantageous but is not essential.

If you meet our criteria and would like to be part of a friendly and pleasant working environment in the North of Glasgow, a career with the Allied Vehicles Group is the perfect way to fuel that ambition. Please forward your CV stating why you would be suited to the role via the APPLY NOW button.

We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the Disability Confident Initiative and offer a guaranteed interview to any applicant who considers themselves to be disabled and who meets the requirements for the post.

We appreciate all applications, but only shortlisted candidates will be contacted for an interview. Thank you for considering Allied Vehicles as your potential employer. We look forward to reviewing your application.

***NO AGENCIES PLEASE***