Care Coordinator

As a Care Coordinator, you will play a vital role in managing and coordinating the scheduling of care services for service users in need of assistance. You will be responsible for ensuring that service users receive timely and appropriate care by coordinating with Care Workers, the service users, and their families. This role requires strong organisational skills, excellent communication abilities, and empathy towards our service users' needs.

This vacancy is full time based on a 5 over 7 working pattern, so you always know your working pattern. The role requires flexibility to work in all our areas/runs, acting as a first point of call for staff and service users. You will be predominantly field based for most of your working time with the rest of your time dedicated to administration.

Responsibilities

1. Schedule Care Services: Coordinate the scheduling of Care Workers to provide services to service users based on their individual needs, preferences and care plans.
2. Service User Assessment: Conduct initial assessments of service users to determine their care needs and preferences, and update assessments as necessary.
3. Communication: Maintain regular communication with service users, care workers, and their families to ensure that scheduling arrangements meets the needs of all partied involved.
4. Problem Resolution: Address scheduling conflicts, last minute changes and other issues that may arise to ensure continuity of care for service users.
5. Documentation: Maintain accurate records of service schedules, care plans and communication with service users and care workers.
6. Staff Coordination: Work closely with the recruitment officer to ensure that an adequate number of care workers are available to meet the needs of the service users.
7. Training and Support: Provide training and support to care workers on scheduling procedures, service users preferences, and any changes in care plans.
8. Compliance: Ensure compliance with all relevant regulations, policies and procedures related to scheduling and service user care.
9. Quality Assurance: Monitor the quality of care provided to service users and address any concerns or issues that may arise.
10. Continuous Improvement: Identify opportunities for process improvement in scheduling and service user care coordination to enhance efficiency and effectiveness.
11. Participate in on-call on a roster basis

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

The people we support deserve the very best, so if you have the determination and passion to make this possible, get in touch today and apply today!

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.