CE Senior Technical Consultant

The Dynamics CE Senior Technical Consultant is a core team member of KPMG customer delivery of Microsoft Dynamics 365 centered solutions. The Consultant will be involved in the business processes and solution design and will be hands on configuring and customizing the implementation of Dynamics Power Platforms solutions working with both onshore and offshore development teams.,

• Contribute to the delivery of high-quality business and software solutions to our clients using knowledge of Dynamics 365 CE functional capabilities working closely with client teams and business stakeholders


• Lead, organise, manage, and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and delivery team(s)


• Interface effectively with other members of the delivery team and the solution Architect to ensure that the Power Platforms solution meets client's requirements


• Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations


• The creation of high quality and sustainable client solutions and project documentation including support for testing activities


• Deliver all consultancy and configuration work according to KPMG project methodology, ensuring that all software applications are implemented successfully according to the project plan: on time and on budget


• Contribute to Pre-Sales activities as required including building demo and proof of concept solutions for various client presentations


• Work on the creation of KPMG Dynamics 365 solutions and industry templates


• Meet and exceed customer expectations of business knowledge, skills, and behaviour


• Identify business/project risks and mitigate or communicate as necessary


• Communicate progress updates to relevant parties both formally and informally


• Support practice development activities such as defining and configuring industry specific solutions


• In all activities, ensure timely completion of internal processes and mandatory training


• Work on own initiative and with minimal support if needed


• To carry out additional duties as may occur from time to time as instructed and agreed by the management team


• Promotes the Values of our company


• Ensure timely completion of internal processes and mandatory trainings
  
  Broad understanding of Dynamics 365 (Customer Engagement)- Out-of-the-box functionality and limits


• Detailed technical understanding of the core Power Platform components, including Dataverse, Power Apps and Power Automate.


• A good understanding of the broader Microsoft stack and be able to leverage it to create powerful solutions (PowerApps, Power BI, Azure, Office 365) and working in fast paced Agile environments.


• Willingness to develop knowledge of new functionality in the Microsoft platforms, keeping on top of roadmaps, studying for certifications to ensure we help deliver best solutions to our clients


• Ability to clearly articulate and present ideas and solutions in line with the capabilities of Microsoft Dynamics 365.


• Successfully translate business and customer needs into a great digital customer experience.


• Good understanding of Microsoft Dynamics Power Platforms Accelerators, industry templates and add-ons


• Understanding of scope (creep) and use of change control processes


• Delivery of end-user training to clients and colleagues where applicable


• Identify business/project risk and communicate as necessary


• Knowledge of best practices for working with offshore teams


• Microsoft Dynamics CRM Certifications, ideally most current versions are desirable


• Preferably a University graduate with relevant degree within a computing or business discipline


Tech Skills:


• Demonstratable experience in writing .Net code for Dataverse Plugins


• Demonstratable experience in writing Client-Side scripting to support client-side customization of Power Platform


• Knowledge in the development of supporting technologies such as Azure Functions, Logic Apps & Data Factory


• Experience in data migrations between applications and the Dataverse


• Experience in designing and implementing integrations with the Power Platform and knowledge of integration patterns


• An excellent understanding of the technical principles within the Power Platform


• Knowledge and experience of implementing testing methodologies for code components


• Knowledge and experience of implementing automated unit testing for code components


• Knowledge and experience in performing code reviews


• Knowledge and experience in up-to-date coding trends for development of robust, security conscious solutions


• Knowledge of source control technologies and branching strategies


• General understanding of automated build and release pipelines for continuous integration and delivery (CICD)


Soft Skills:

• Experience in consulting and good presentation skills


• Confident in own ability and demonstrates this to clients and colleagues


• Works independently as well as in a team environment


• Good, clear communication skills


• Ability to manage time and prioritise multiple tasks accordingly


• Thinks clearly and responds calmly when under pressure


• Good problem-solving capabilities


• Ability to lead meetings and present to the C-Suite stakeholders


• Client centric approach with emphasis on client satisfaction


• Confidence to reach out to more senior colleagues for guidance and advice, Extensive experience as a CRM Senior Technical Consultant with largescale implementations, deep and broad knowledge of technical capabilities of Dynamics 365.


• Must be able to show good knowledge of practices for Dynamics 365 experience in a delivery-orientated IT environment using waterfall and agile methodologies.


• Deep understanding of software development lifecycle, development management, release management, data migrations, cut-over planning, and early live support


• Business process mapping, modelling and documentation knowledge.


• Minimum 6 years hands-on proven experience in Power Platforms configuration, standard customisation, standard workflows, dashboards, flows, forms, views, and standard reports development


• Proven ability to develop a clear understanding of clients' needs and incorporate them into a solution


• Demonstratable experience in development and unit testing of code components (Server and Client side)


• Expertise in providing both out of the box and development solutions in a Microsoft Dynamics 365 environment


• Experience in utilising source control systems and Kanban board work item management (Azure DevOps preferred)


• Deep knowledge and understanding of capabilities of D365 CE functional areas in one or more of the following modules:

+ Sales Management
+ Marketing


• Customer Service Management


• Field services


• Project service Automation



• Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including:

+ Azure
+ PowerBI
+ SQL Server
+ PowerApps, Logic Apps, Automate and Dataverse
+ Azure DevOps

KPMG Microsoft Business Solutions a growing Microsoft Dynamics Practice delivering world class solutions in ERP, CRM, and e-Commerce. Our solutions are focused on advisory and implementation services that relate to the implementation of Microsoft Dynamics 365 products including (CRM & ERP). Such systems are strategic IT solutions which integrate all the management information across an entire organisation into one single intuitive software application. They embrace all departments of a company from finance to manufacturing to customer relationship management, HR, and sales, in one single system., This role is an important element of KPMG Microsoft Business Solutions' delivery of Microsoft Dynamics 365 CE projects. It is a dynamic and exciting opportunity to join a rapidly growing business area within an established and market-leading global Big four firm.