Center Manager

To provide a professional management service. The post holder will be responsible for ensuring the highest standards of animal welfare, staff recruitment, succession planning, knowledge, training, cleanliness and presentation are met and maintained. You will be required to demonstrate excellent customer care and financial management skills.,

• Model the Society's values - Committed, Compassionate, Professional, Expert, Collaborative and Adaptable- in your leadership approach to drive a high performing culture, high employee and volunteer engagement through effective communication, and by giving and receiving regular feedback.



• Management of all centre employees, including the learning & development and performance management.



• To drive employee engagement trough effective communication, providing and receiving employee feedback



• Production of ARRC budget.



• Recruitment and training of volunteers.



• Responsible for the Health and Safety of staff, volunteers and all visitors to the Centre.



• Handle enquiries from the general public and provide excellent customer service.



• Ensure that any dealings with the Media are agreed firstly with the Marketing and Communications department and that any subsequent interaction with the media is undertaken professionally.



• You will be required to give Educational Talks and to conduct tours of the Centre, where applicable. This part of this job is termed as a "Childcare" position.



• Care of all animals at the Centre, including:


o Feeding, including ordering, storage and collection of food
o Exercise
o Grooming
o Administering of medication
o Cleanliness of accommodation
o Assessment of temperament
o Rehoming


• Liaison with Veterinary Services to ensure routine health checks, treatment as required and neutering when applicable.



• Dealing with births and humane destruction.



• Administration of the Animal Rescue and Rehoming Centre in conjunction with the Assistant Manager including:-


o Customer liaison, including maintaining the highest standards of customer care
o Daily income and banking
o Responsibility for management of the ARRC database system
o Management of merchandise, including stocktaking, purchase of goods and income
o Providing on-call night cover at the Centre on a rota basis.
o Purchase and maintenance of all supplies and equipment
o Ensuring all Centre areas internally and externally are kept neat and tidy
o Maintenance of vehicles and machinery
o Repair and maintenance of all buildings and grounds


• Complete general administration duties diligently and operate the ARRC database.



• Maintain high standards of housekeeping and cleanliness in all areas of the ARRC as directed.



• Undertake any other general duties as directed by your line manager and co-operate with other members of staff as required.


A Society House is provided for the post holder and you will be required to live on site to fully carry out your duties as the Centre Manager.