Claims Handler - Technical & Large Loss

Claims Handler - Technical & Large LossGlasgow - Hybrid (2 days a week in the office)Full Time, Permanent PositionLet's be brilliant for our customersJoin us as a Claims Handler within our Technical & Large Loss (T&LL) team, where you'll shape the future of claims management, tackle complex challenges head-on, and make a significant impact on our customers claims journey.About usAt Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone
needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.What you'll be doingReporting directly to the Team Manager, you'll be an integral part of the Technical & Large Loss claims team, responsible for managing large and complex losses to achieve business objectives. Your role will involve supporting and contributing to our claims technical strategy, managing a portfolio of claims with insured perils such as Subsidence, Fire, Storm, Flood, and Escape of Water. You'll deliver initiative claims savings, ensure settlement cost performance, manage large loss emergence, maintain reserve accuracy, and run off to agreed targets for both your own and the departmental portfolio. Meeting or exceeding agreed service level agreements and targets across all classes is essential, utilising operational performance data for efficiency. You'll engage and manage suppliers, ensuring adherence to policy
and contractual terms, while also supporting the Large Loss Leader as the principal Subject Matter Expert for large and complex Property & Liability claims.What we're looking forCommitment to delivering exceptional customer service by managing customer expectations throughout the claims journey and ensuring a positive customer experienceExcellent verbal and written communication skills, with the ability to accurately record and communicate information using applicable systemsDemonstrated focus on growing technical expertise relevant to T&LL claims, staying informed about industry trends and best practicesProven ability to work collaboratively within a team, department, and across wider claims areas to achieve collective goalsWhat we offer in returnWe wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts
of home and office-working, varying with the nature of your role. Core benefits include:Generous 9% employer pension contribution22 days holiday allowance (plus the option to buy or sell up to 5 days each year)50% off home, motor and pet insuranceFree travel insurance and Green Flag breakdown coverAdditional optional Health and Dental insurancePlus, many moreWays of WorkingOur hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.Read our flexible working approach hereDifference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From
senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at directlinegroupcareers.comTogether, we're one of a kindHours: 35 hours (Monday to Friday, 9am to 5pm)#LI-Hybrid#LI-CL2