Client Operations Manager - Vice President

As a Client Operations Manager within the Fund Services Operations Service Delivery team, you will lead a team responsible for ensuring high quality services across all mutual fund product offerings. On a daily basis you will be responsible to drive client issue resolution, ensure proper execution on client deliverables, communicate client status updates and provide KPIs to senior management to ensure appropriate escalation and prioritisation of all client issues. You will also be accountable for building and maintaining a network of partners throughout the organisation in order to promote client focus and drive overall service quality.,

• Leads a team responsible for all client interactions for multiple key clients within Fund Accounting


• Builds & maintains stable relationships with the clients to support key interactions and seamless escalation


• Represents Fund Accounting in all client & internal interactions


• Owns client on-boarding, off-boarding and fund events, as well as issue management, investigation, escalation and remediation, and daily BAU query management and resolution


• Implements client and regulatory driven changes to operating model while being the primary escalation point for issues, service and progress updates


• Works across the organisation to determine process improvements and drive the roll out of key firm-wide operational initiatives


• Maintains close partnership with internal stakeholders
  
  Experience in Fund Accounting operations


• Technical-savvy, demonstrating skills within accounting principles and theories


• Ability to demonstrate strategic thinking combined with strong analytical skills


• Inclusive leadership and staff development skills with prior team management experience


• Ability to make balanced decisions and effectively represent our brand.


• Ability to deliver amid continuous change in a high paced environment


• Ability to collaborate with clients and effectively manage client expectations


Preferred qualifications, capabilities and skills

• Experience working across multiple business areas and functions to deliver results


• Excellent written and verbal communication and presentation skills


• Experience within Change Management
  
  J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.