Client / Patient Relationship Manager - Glasgow

Are you passionate about making a positive impact on people's lives? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, an opportunity has arisen to be part of the team at McKeown Medical, a leading cosmetic surgeon company renowned for its commitment to excellence in aesthetic medicine and exceptional customer service.

As they continue to expand and diversify their business into the luxury end of the private healthcare market, they are looking for a compassionate and driven individual to join as a Patient/Customer Relationship Manager (PRM). In this role, you'll play a crucial part in nurturing new patient enquiries from initial contact to final follow-up and beyond.

Key Responsibilities:

• New Patient Enquiries: Actively engage with prospective patients, listen to their needs, and provide reassurance while overcoming objections to book their first consultation.
• Consultative Approach: Utilise a consultative selling approach to understand patient needs and match them with the best solutions, collaborating closely with our medical team.
• Pipeline Management: Efficiently manage and maintain the new patient pipeline, ensuring timely follow-ups and conversions.
• Patient Retention: Implement strategies to retain patients and foster long-term relationships, driving repeat bookings and satisfaction.
• Monthly Targets: Work towards achieving monthly targets set by the Clinic Manager, demonstrating resilience and determination.

Skills and Abilities:

• Account Management / Client Relationship Management
• Effective Time Management and Pipeline Planning
• Strong Communication and Presentation Skills
• Consultative Selling Expertise
• Demonstrated Sales Success
• Positive and Confident Demeanour
• Solution-Oriented Mindset
• Proactive and Team-Focused
• Commercial Awareness
• IT Literacy (Experience with Salesforce preferred)

Package and Rewards:

• Salary: 28,000.00-35,000.00 per year (depending on experience)
• Company Pension (NEST)
• Additional benefits discussed during interview.
• 28 days annual leave entitlement
• Full-time, Permanent position based in our city centre office.
• Opportunity for significant career progression and personal growth

If you're ready to embrace a challenging yet rewarding role in a dynamic and supportive team environment, apply now to become our next Patient/Customer Relationship Manager! Your dedication and hard work will be recognised and rewarded as you help us continue to deliver excellence in aesthetic medicine and healthcare.