Club Lounge Server - 24 Hours

We are currently recruiting for an experienced Club Lounge Server to join our Club Lounge/In room Dining Team at the Sheraton Grand Hotel & Spa. The Club Lounge is an exclusive space for our VIPs to enjoy some drinks and canapés.

This contract is part time (24 Hours)

Sheraton Grand Hotel & Spa is one of Scotland's leading 5 star hotels. As the largest 5 star hotel, we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500 and our One Square Restaurant and bar.

Club Lounge Server is responsible for opening and closing of the shift, order taking, serving and preparation of drinks/coffees items and to keep the Lounge neat and tidy at all times.

This role involves working 2 different shifts, 16:15-20:30 shifts and 06:15-12:00 with flexible days

Essential Functions

• Provide excellent guest service by discovering all of our guests needs and acting on these needs promptly, effectively and with confidence.


• Ensure that guest expectations are exceeded and standards are consistently maintained.


• Liaise and communicate effectively with all departments to ensure seamless transfer of information takes place.


• To be fully conversant with all restaurant/hotels policies and procedures.


• When fully competent, to take ownership of the Club Lounge and work with the Manager to make improvements.
  
  We are looking for a confident individual who is capable to work on their own initiative as well as part of a team and has a strong desire to improve on their skills and knowledge as well as, Food & Beverage Service Experience required


• Previous experience in a client facing role within a luxury five star environment a distinct advantage


• Excellent written and spoken English


• Flexible and adaptable approach to working hours


• Impeccable personal presentation


• Ability to handle stress and cope with the pressures of the job as and when they occur


• Ability to deal with and adapt to unexpected situations: complaints, change


• Ability to motivate yourself at quieter times


You will join a fun loving and passionate team who excel in delivering world class standards and live and breathe the brands standards.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

So why work for the world's largest hospitality company?

• A competitive salary plus free meals whilst on duty.


• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service


• Worldwide employee and friends & family hotel room rates plus a free overnight stay with Spa access (for you and a plus 1) on the night of your induction


• 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!


• Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub


• 50% off Spa Treatments and £50 gym membership within our One Spa!


• 24/7 and employee healthcare plan with access to Mental Healthcare first aiders


• Refer a friend to work with us and receive a £500 bonus


• Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities


• Many more benefits however most importantly, we'll help you grow, and develop you as an individual