Complaints Resolution Handler

Complaints Resolution Handler

Anderson Knight working with a leading organisation within the financial services industry. They are currently looking to recruit a Complaints Resolution Handler, reporting to the Complaints Team Leader. The main responsibilities include coming to a resolution in compliance with company process’ and procedures.

Hours – Mon-Fri 08:00-20:00

              Weekends – 09:00-18:00

Shifts are allocated to cover service during working hours on a rotational basis, flexibility is required, hybrid working is available upon completion of training (5-6 weeks)

Key Responsibilities:

• Efficiently log, manage, and resolve complaints raised by customers.
• Take ownership of assigned complaints caseload, managing them through to resolution.
• Adhere strictly to internal procedures and processes.
• Maintain high standards of professionalism and customer service.
• Collaborate closely with internal departments to facilitate resolution.
• Provide regular updates to customers on complaint progress.
• Proactively identify trends and contribute to prevention strategies.

Requirements:

• Previous experience handling start to finish complaints
• Strong written and spoken English.
• Attention to detail.
• Ability to build relationships

Benefits:

• 33 days holiday 25 days annual and 8 public days
• Birthday day holiday
• Discretionary bonus
• Up to 20% pension contributions
• Eyecare/PMI