Conference Host (612254)

Salary Range: £22,448 plus 5% shift premium

FTE:  1.0 (35 hours/week)

Term: Fixed Term (Until 31/12/2024)

Closing Date: 03/05/2024

The University is looking to appoint a Conference Host to join the team which supports commercial and corporate event activity within our award-winning Technology & Innovation Centre (TIC), across the campus, and on our new virtual event platform.

TIC is the University’s flagship research facility, opened by Her Late Majesty Queen Elizabeth II in July 2015. Home to £11m of dedicated, flexible conferencing facilities, TIC has quickly established itself as one the country’s most popular venues, hosting more than 650 events and 42,000 delegates in academic year 2022/23 alone. With TIC now in its eighth full year of operation, Strathclyde was named Best Scottish Venue & Events Team at the E Awards 2023, is a proud holder of Green Meetings Gold accreditation, and has recently added conference management and online event delivery to its portfolio of conferencing products.

Our Conference Hosts provide a range of practical support services to conference organisers, to ensure that all attendees have a first-class customer experience, whether their event takes place on campus or online. The post-holder plays a key role in supporting day-to-day operations, both on campus and online. Duties include (but are not limited to):

·      First point of contact for building visitors, assistance with wayfinding in the building and general use of the facilities

·      Providing front line support to all event organisers including troubleshooting, adjusting programs and requirements and relaying updated information to other operational departments

·      Assisting with guest service, room set-ups, portering, and basic audio-visual support as operations require

·      Management of event details for Occupant Room Use bookings, liaising with the Business Development Co-ordinator and with room bookers, to ensure that such meetings are delivered effectively, professionally and in a manner complementary to commercial conferencing activity.

·      Supporting the configuration of specific elements of functionality within the online event platform; supporting testing in advance of the event; and, providing live support for online attendees during the event.

The Hosts work closely with the Conference Porter, Conference Operations Co-ordinators, Conference & Events Officers and the Conference Operations Manager, and with other operational support staff based in the venue.

The Conference Host is essential to the effective operation of a first-class event experience at the University. The role requires a motivated, enthusiastic individual with an eye for detail, a calm and professional demeanour, experience within a conferencing or events environment and a flexible approach to their work.

Formal interviews for this post will be held on 13 May 2024.

Informal enquiries about the post can be directed to Nicola Hyne, Conference Operations Manager (nicola.hyne @ strath.ac.uk).