Content Researcher and Writer

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it. The Digital Advice Content Team s primary role is to provide digital advice content for Scotland. The successful candidate for this role will be: Comfortable using evidence, data and research to make the right content decisions Able to contribute to and use style guides and design patterns to produce consistent content Someone who puts user needs at the heart of their work, to make people's interactions with online content as simple and speedy as possible Experienced in evaluating current content strategies based on the results of user research and data for constant improvement of existing content Able to build relationships and work closely with policy, legal and other expert colleagues to make sure content is accurate and consistent Capable of promoting user-centred content design within the department and beyond Experienced in communicating in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact Encouraging the use of different communication methods, including digital resources, and highlight the benefits, including ensuring cost-effectiveness Ensuring communication has a clear purpose and takes into account people s individual needs Able to share information as appropriate and check understanding Someone who shows positivity and enthusiasm towards work, encouraging others to do the same Confident in ensuring that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests Alert to emerging issues and trends which might impact your work area and new opportunities This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to the lives of people moving to or living in Scotland. Occasional travel to the Edinburgh and Glasgow offices will be required. Employee benefits Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process., None specified

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Advice provided by our service is free, independent, confidential, impartial and available to everyone. We look at the problems people bring to our advice services and campaign for change where it’s needed most. We work for a fairer Scotland where people are empowered and their rights respected.