Contract Administrator-Dumfries & Galloway Royal Infirmary

To liaise with visitors, clients and staff by greeting, welcoming and directing them appropriately in a professional and polite manner. To provide a customer focused service, dealing with all customer requests. Responding to calls in a timely fashion and ensuring complaints are dealt with in an efficient and sensitive manner, whilst ensuring appropriate records are maintained. This is an active and visible role requiring excellent customer relationship and administrative skills. Working as part of a team, the Contract Administrator will be expected to support the Performance Manager and provide an excellent customer focused and administrative support.,

• Provide an administrative and business support service to the team managing a variety of service issues ensuring a good response to customer service.


• Raising work orders for remedials as requested by Senior Technicians.


• Monitor and update all work orders as required.


• Responsible for collation of documents required for lifecycle claims and updating of trackers.


• Raising purchase orders and liaising with suppliers regarding lead time.


• Logging incidents on Assure, Health & Safety platform and updating as required.


• Updating and maintenance of databases.


• Support in the production and delivery of reports required under the Contract.


• Act as part of a team to deliver activities which support operational objectives.


• Manage a variety of tasks and plan accordingly.


• Accountable for the completion of standard or non-standard tasks within own area.
  
  Good verbal and written communication skills.


• Computer literate (Good knowledge of Microsoft office programs, specifically: Outlook, Word, Excel, Powerpoint and Publisher).


• Customer focused.


• Organised and with high degree of attention to detail.


• Able to manage competing priorities.


• Ability to work effectively as part of a team.


• Recognised qualification in office administration or relevant experience.


• Problem solving skills.


• Strong interpersonal skills
  
  About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.


• Competitive salaries with annual reviews


• Up to 6% contributory pension scheme.


• 25 days annual leave plus bank holidays.


• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.


• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.


• A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.


• Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.


• Interesting and enjoyable work.


• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.