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Customer Accounts Advisor

Edinburgh Leisure

Customer Accounts Advisor

Salary Not Specified

Edinburgh Leisure, Gullane, East Lothian

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 11 Apr | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: f0ed50feb1844a1989b39c6b3f301c37

Full Job Description

  • Engaging Customer Communication: Respond promptly and knowledgeably to telephone, email, and web enquiries regarding direct debit payments and accounts.

  • Customer Experiences: Ensure each customer receives high-quality support, leaving them with a meaningful and positive impression of Edinburgh Leisure.

  • Database Maintenance: Keep our member and payment database accurate and up to date, ensuring smooth transactions and customer information management.

  • Price and Membership Updates: Ensure accurate reflection of price changes and membership upgrades in our systems, communicating these changes effectively to customers.

  • Payment Collection: Assist in the collection process for outstanding payments, approaching customers professionally and empathetically.

    W e are looking for a friendly, dedicated and detail-oriented Customer Accounts Advisor to join the customer contact team based at Meadowbank Sports Centre., Customer Service Expertise: knowledge of direct debits, finance systems, and MS Office.

  • Organizational Skills: a people-focused approach with meticulous attention to detail.

  • Effective Communication: Excellent interpersonal skills, capable of clearly conveying information to diverse customer bases.

  • Problem-Solving Skills : a bility to prioritize tasks effectively, making decisive, fair, and consistent decisions.

  • Technical Aptitud e : a bility to work with IT software and systems, including membership and point of s ALE systems .

    In return, we offer:

  • Generous holiday allowance (32 days, rising with service up to 40 days)

  • Paid sick leave

  • Company pension (with employee contributions matched by the company up to 12%)

  • Opportunities for training, career growth and development

  • Free membership across all our centres with access to fitness classes, gyms, and swimming pools

  • Cycle-to-work scheme

  • Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)