Customer Accounts Advisor
Edinburgh Leisure
Customer Accounts Advisor
Salary Not Specified
Edinburgh Leisure, Broxburn, West Lothian
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 11 Apr | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 885abf744fa54fb09610e1f83598eddf
Full Job Description
- Engaging Customer Communication: Respond promptly and knowledgeably to telephone, email, and web enquiries regarding direct debit payments and accounts.
- Customer Experiences: Ensure each customer receives high-quality support, leaving them with a meaningful and positive impression of Edinburgh Leisure.
- Database Maintenance: Keep our member and payment database accurate and up to date, ensuring smooth transactions and customer information management.
- Price and Membership Updates: Ensure accurate reflection of price changes and membership upgrades in our systems, communicating these changes effectively to customers.
- Payment Collection: Assist in the collection process for outstanding payments, approaching customers professionally and empathetically.
W e are looking for a friendly, dedicated and detail-oriented Customer Accounts Advisor to join the customer contact team based at Meadowbank Sports Centre., Customer Service Expertise: knowledge of direct debits, finance systems, and MS Office. - Organizational Skills: a people-focused approach with meticulous attention to detail.
- Effective Communication: Excellent interpersonal skills, capable of clearly conveying information to diverse customer bases.
- Problem-Solving Skills : a bility to prioritize tasks effectively, making decisive, fair, and consistent decisions.
- Technical Aptitud e : a bility to work with IT software and systems, including membership and point of s ALE systems .
In return, we offer: - Generous holiday allowance (32 days, rising with service up to 40 days)
- Paid sick leave
- Company pension (with employee contributions matched by the company up to 12%)
- Opportunities for training, career growth and development
- Free membership across all our centres with access to fitness classes, gyms, and swimming pools
- Cycle-to-work scheme
- Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)