Customer Advice & Support Adviser - Hawick Contact Centre - SBO08096

We have an opportunity for a highly motivated Customer Advisors to join our Customer Advice and Support Service based at the Hawick Contact Centre. This is for Maternity Leave until 31/03/2025 or earlier return of post holder.

You will provide advice and support to customers via telephone, email, live chat and face to face on a wide range of council services while delivering exceptional customer service.

• At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English and Mathematics or Arithmetic.



• Commitment and ability to achieve an appropriate level of Customer Service qualification or SVQ level 2., Disability Confident

About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.