Customer Experience Manager

As an Ice Cream Shop Manager, you will be responsible for overseeing the day-to-day operations of our delightful ice cream shop. Your primary focus will be on ensuring exceptional customer experiences and maintaining high standards of product quality. Here are the key responsibilities:

• Operational Leadership:


• Day-to-Day Operations: Manage all aspects of the ice cream shop, including staff scheduling, inventory management, and equipment maintenance.


• Hiring and Training: Recruit, hire, and train staff members to provide outstanding service.


• Quality Control: Ensure that ice cream products meet our quality standards and are consistently delightful for our customers.


• Health and Safety Compliance: Familiarize yourself with health and safety regulations and enforce them within the shop.


• Customer Experience:


• Customer Satisfaction: Prioritize customer happiness by creating a welcoming and friendly environment.


• Menu Knowledge: Educate staff about menu offerings, flavours, and special promotions.


• Handling Complaints: Address customer concerns promptly and professionally, striving to turn any negative experiences into positive ones.


• Personalized Service: Encourage staff to engage with customers, learn their preferences, and provide personalized recommendations.


• Financial Management:


• Cost Control: Monitor expenses, minimize waste, and optimize resource utilization.


• Sales Growth: Develop strategies to increase sales, such as introducing new flavours, seasonal specials, or loyalty programs.


• Pricing Strategies: Collaborate with the team to set competitive prices while maintaining profitability.


• Inventory Management: Keep track of inventory levels and reorder supplies as needed.


• Team Leadership:


• Motivation and Morale: Inspire and motivate staff to deliver exceptional service.


• Training and Development: Continuously train employees on best practices, customer service, and product knowledge.


• Conflict Resolution: Handle any personnel issues professionally and fairly.


• Shift Scheduling: Create efficient schedules to ensure adequate coverage during peak hours.


• Marketing and Promotion:


• Local Marketing: Develop and execute marketing initiatives to attract more customers.


• Events and Promotions: Organize special events, tastings, or themed nights to enhance the customer experience.


• Social Media Engagement: Leverage social media platforms to promote the shop and engage with the community.
  
  Experience: Previous experience in food service management or a related field is highly desirable.


• Leadership: Strong leadership skills to guide and inspire the team.


• Customer-Centric: Passionate about creating memorable moments for customers.


• Organizational Skills: Ability to manage multiple tasks efficiently.


• Adaptability: Thrive in a dynamic and fast-paced environment.


• Knowledge of Food Safety: Ensure compliance with health and safety regulations., Retail sales: 1 year (preferred)


• Customer Service: 1 year (preferred)
  
  £22,000 - £30,000 a year - Permanent, Pulled from the full job description


• Company pension


• Discounted or free food


• Employee discount


• Flexitime


• On-site parking, Company pension


• Discounted or free food


• Employee discount


• Flexitime


• On-site parking


Schedule:

• Weekend availability


Supplemental pay types:

• Performance bonus


• Tips