Customer Service Administrator
Affordable Golf Ltd
Customer Service Administrator
£23800
Affordable Golf Ltd, Blythswood New Town, Glasgow City
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 1 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 0758dd6e718640109e72d2fef5037700
Full Job Description
- Processing online orders via online portals and company eBay/Amazon account
- Providing first-class customer service via telephone and e-mail
- Process orders from incoming calls
- Respond to customer enquiries through our ticketing system
- Handle customer issues or complaints
- Updating and chasing the status of part-fulfilled orders
- Liaising with the warehouse team and allocating orders for processing
- Review dispatched orders
- Ensuring all emails and enquiries are responded within a reasonable time frame, Answer incoming customer inquiries
- Stay up-to-date on new products, services, and policies
- Collect and report customer feedback to ensure that best practice is maintained
- Engage with customers in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
Based in Hillington, we are looking for a candidate with an administrative and sales background who can work in a fast-paced environment., First-class customer service skills - Proactive and positive with a "Can Do" attitude
- Have an excellent telephone manner
- Computer literate
- Well organised and able to manage a demanding workload
- Self-motivated working with a small team, with excellent time management skills
- Able to work within a fast paced website environment
- Competent working alone or as part of a team
- E-Commerce
- Experience in Customer Service
- Experience using eBay and Amazon
- customer service: 2 years (required)
Pulled from the full job description - Employee discount
- On-site parking
- Store discount, On-site parking
- Store discount
- Weekend availability
Desirable Skills -
Working days will be Monday to Friday occasional weekend work required.,
Schedule: